Director, Customer Reporting & Data

Director Customer Reporting & Data Reports To Senior Director Client Solutions Location Remote Within the US Environment Remote Status Exempt;
Salary Who We Are Recognized by Gartner in their Modern 4PL Market Guide Redwood Logistics is at the forefront of industry innovation Our cutting edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico Leveraging a comprehensive range of services data centric network solutions and a seamlessly integrated platform we have established our prominence as a key player in the mid market segment within the freight tech industry Whether youre just starting your career or are an established professional looking for your next opportunity Redwood inspires innovation across teams to provide transformative solutions for our customers Purpose of Your Work The Director Customer Reporting & Data within Managed Services is the business side data product leader responsible for how Redwood structures governs and delivers the data products that power customer facing analytics across Managed Services This role owns the strategy for the standard customer reporting suite and the underlying data quality cleanliness structure and governance required to make that reporting trusted scalable and repeatable This is not a pure business intelligence development role It is the leader who translates customer commitments operational workflows solution design and Managed Services strategy into a governed data and reporting architecture Where business intelligence and IT teams build and maintain platforms this role defines what customer facing reporting should be which data standards must support it how data quality is monitored and how reporting products are configured documented rolled out and continuously improved This leader creates alignment across Client Technology BI Commercial Solutions Operations and Finance teams The role ensures that customer reporting delivery is not disconnected from data quality ownership;

the same leader who owns reporting strategy also owns the operating routines configuration standards and governance mechanisms that make the data complete consistent clean and usable This position directly supports customer growth and retention margin expansion through operating leverage improved reporting reliability and the structured data foundation required for scalable analytics automation and future AI enabled use cases What This Role Owns Managed Services data product strategy Defines the data product roadmap for Managed Services including the standard data structures KPI definitions reporting logic documentation and governance routines required to support scalable customer analytics

Customer facing reporting product ownership Acts as product owner of the standard customer reporting suite including dashboard strategy enhancement roadmap user documentation release planning rollout training and adoption across Managed Services Data quality cleanliness and structure Owns governance and monitoring of data completeness cleanliness consistency and usability across systems and the customer base; drives repeatable routines to identify gaps resolve root causes and improve structured data capture

Reporting delivery platform strategy Owns the delivery strategy across Redwood Insights BI automated Excel Edge Snowflake and other customer reporting mechanisms including guidelines for when customers receive standard reporting minor configuration or fully custom reporting

Business intelligence request governance and roadmap alignment Serves as the approval point for customer facing business intelligence requests requiring new development so work aligns with the larger customer reporting and data product strategy; minor tweaks enhancements and fixes to existing dashboards may continue to flow directly to BICustomer specific configuration model Defines reusable configuration patterns and decision frameworks that determine how reporting is tailored by customer without creating unnecessary one off reporting assets or disconnected data definitions

Implementation data readiness and solution design alignment Partners with various departments to embed reusable system configuration standards and required data elements into customer onboarding technology systems deployments and operational processes

Commercial reporting alignment Acts as the reporting SME and gatekeeper for custom development beyond the standard business intelligence suite or basic reports ensuring customer specific reporting requirements from commercial agreements or discovery are reflected in solution design and data capture

New customer data quality hyper care Implements a repeatable hyper care process to assess new customer data quality identify missing or inconsistent data and partner with Operations Client Solutions and Business Operations to improve completeness and consistency across input flows

Automation and cost to serve improvement Project manages…