Senior Technical Engagement Manager

About Coalfire

Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever‑changing cybersecurity landscape. We are headquartered in Chicago, Illinois with offices across the U.S. and U.K., and we support clients around the world.

But that’s not who we are – that’s just what we do.

We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem‑solvers who are hungry to learn, grow, and make a difference.

As a Senior Technical Engagement Manager, you’ll play a crucial role in driving customer success by understanding our clients’ businesses and delivering innovative cloud solutions. This is your chance to join a dynamic team and help shape the future of cloud services!

• Work independently and collaboratively with a team to support and deliver assigned cloud design/build and managed operations work activities
• Lead complex technical projects through the full lifecycle with accountability for schedules, scope alignment, dependencies, communications, risks, and issue resolution, budget, staffing, and margins
• Recognize the necessity for implementing change management processes during an active project
• Serve as the main point of contact for our clients and engagement teams
• Collaborate with leadership to develop and refine project management procedures, reporting, and optimization efforts across technical delivery
• Leverage technology, automation, and tooling to improve workflows, visibility, and operational efficiency
• Create or update training materials, project artifacts, and best practices to help strengthen consistent delivery execution
• Work closely with delivery leadership to achieve utilization, forecasting, and delivery performance targets
• Escalate client and project issues in a timely manner to inform and engage the necessary resources to address issues
• Take the lead in risk reporting and identifying high risk clients, projects, dependencies, and technical delivery concerns for escalation
• Collaborate with delivery leadership, quality management, sales, architects, engineers, and operations teams to drive the best customer experience
• Serve as a subject matter expert on technical project delivery across cloud design/build and M&O engagements
• Leverage understanding of security principles and best practices to balance them with various compliance frameworks, and advise clients accordingly
• Stay informed on industry trends and changes and advising clients accordingly
• Execute and control project management work as an individual across assigned client engagements
• Guide projects through proactive risk identification, mitigation planning, dependency management, and issue resolution
• Manage overall project coordination: scheduling, assigning tasks, enabling clear and consistent client communication, and escalating issues when necessary to ensure successful resolution and project completion
• Create and execute project schedules and revise those work plans as appropriate to meet changing client needs, delivery priorities, and technical requirements
• Lead project status meetings to include information regarding schedules, dependencies, technical data requirements, action items, assignments, risks, issues, changes
• Communicate project resources needed and collaborate with teams to assign individual responsibilities across technical and operational work streams
• Interface with clients through the entire engagement and interacting with numerous levels of client personnel and organizations, including occasional C‑suite interaction
• Establish and maintain positive, collaborative relationships with clients and internal stakeholders

• 6+ years of technical project/program management experience
• 5+ years of external client facing experience
• Experience leading cross functional technical projects through the full project lifecycle
• Strong risk management, issue escalation, stakeholder communication, and executive‑ready reporting skills
• Consulting or professional services…