Senior Manager, Product Globalization

Product Globalization Team Lead

For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started!

We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Responsibilities:

• Lead and develop the Product Globalization team, including a Business Analyst and Product Designer.
• Partner closely with the near shore Engineering squad's Technical Project Manager and Tech Lead.
• Spearhead process definition and operational excellence for wireframe creation, solution exploration, and feasibility assessments.
• Establish strong quality and completeness standards for Product Requirements Documents(PRD), Functional Specification Documents (FSD) & User Stories.
• Maintain strong expertise in Coates' product and solution capabilities.
• Own and maintain an effective client UAT incident management and triage process.
• Identify trends and opportunities to improve Discovery practices, intake quality, Incident Management processes, and overall customer experience.

Qualifications:

• 6+ years of experience in a client-facing Product, Discovery, Technical BA, or Technology Consulting role
• Bachelor's degree in Information Systems, Computer Science, Business, or Engineering
• Proven experience managing and developing individual contributors
• Proven ability to translate business needs into clear functional and technical outcomes
• Comfortable leading cross-functional collaboration in fast-paced, evolving environments
• Experience with Agile methodologies and tools such as Jira, Confluence, and Visio/Miro

Full Salary Range: $138,600/year (minimum), $148,050/year (midpoint), $157,500/year (maximum). Pay is based on relevant experience, skills, education, internal equity, and market data.