More jobs:
ITIL/ITSM Coordinator; Incident Management & Release Coordination
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-07-22
Listing for:
MethodHub
Full Time
position Listed on 2026-07-22
Job specializations:
-
IT/Tech
IT Support, IT Project Manager
Job Description & How to Apply Below
ITIL/ITSM Coordinator (Incident Management & Release Coordination)
Location:
Chicago, IL / Dallas, TX (3 days onsite)
We are seeking 2 highly driven ITIL / ITSM Coordinators to join our growing Service Operations team.
This role is critical to ensuring operational stability across enterprise platforms. The selected candidates will take full ownership of incidents — from triage through resolution — coordinating across technical teams to drive timely fixes, minimize business impact, and ensure structured governance across ITIL processes.
If you are someone who thrives in high-visibility, high-accountability environments and can drive issues to closure with urgency and structure — we want to talk to you.
- Triage incoming incidents and prioritize based on impact and urgency
- Take full ownership of incident lifecycle from detection to resolution
- Coordinate cross-functional teams (Infrastructure, Application, Network, Security, etc.)
- Lead Major Incident bridges and stakeholder communications
- Ensure SLA adherence and minimize downtime
- Identify recurring incidents and drive root cause analysis (RCA)
- Track corrective and preventive actions to closure
- Work with engineering teams to eliminate systemic issues
- Coordinate and review change requests
- Ensure proper risk assessment and backout planning
- Monitor change execution and manage change-related incidents
- Coordinate release schedules across multiple teams
- Ensure proper communication before and after releases
- Monitor post-release stability
- 5+ years in IT Operations / Service Management roles
- Strong hands‑on experience in:
- Change & Release coordination
- Deep understanding of ITIL framework (ITIL certification preferred)
- Experience working in enterprise environments with cross-functional teams
- Strong stakeholder communication skills (technical + business)
- Ability to manage high-severity (P1/P2) incidents under pressure
- Experience with Service Now or similar ITSM platforms
- Strong documentation and reporting skills
- Experience leading Major Incident bridges
- Experience working in regulated or high-availability environments
- Familiarity with Dev Ops / CI‑CD release cycles
- Exposure to cloud environments (AWS, Azure, GCP)
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×