Director, Customer Reporting & Data

Reports To:

Senior Director, Client Solutions

Location:

Chicago, IL

Redwood Logistics is recognized by Gartner in their Modern 4PL Market Guide and is a leader in freight tech, providing integrated supply chain technology across North America and Mexico.

The Director, Data Product & Reporting within Managed Services is the business‑side data product leader responsible for structuring, governing, and delivering the data products that power customer‑facing analytics across Managed Services. This role owns the strategy for the standard customer reporting suite and the data quality, cleanliness, structure, and governance required to make that reporting trusted, scalable, and repeatable.

Unlike a pure business intelligence development role, the leader translates customer commitments, operational workflows, solution design, and Managed Services strategy into a governed data and reporting architecture. The position defines what customer‑facing reporting should be, sets data standards that support it, monitors data quality, and oversees the configuration, documentation, rollout, and continuous improvement of reporting products.

• Managed Services data product strategy: defines the data product roadmap, standard data structures, KPI definitions, reporting logic, documentation, and governance routines for scalable customer analytics.
• Customer‑facing reporting product ownership: product owner of the standard customer reporting suite, overseeing dashboard strategy, enhancement roadmap, user documentation, release planning, rollout, training, and adoption across Managed Services.
• Data quality, cleanliness, and structure: governs and monitors data completeness, cleanliness, consistency, and usability across systems and the customer base; drives repeatable routines to identify gaps, resolve root causes, and improve structured data capture.
• Reporting delivery platform strategy: defines delivery strategy across Redwood Insights, BI, automated Excel, Edge, Snowflake, and other mechanisms, including guidelines for standard versus custom reporting.
• Business intelligence request governance and roadmap alignment: approves new customer‑facing BI requests that align with the larger strategy; minor tweaks and fixes may flow directly to BI.
• Customer‑specific configuration model: defines reusable configuration patterns and decision frameworks for tailored reporting without creating unnecessary one‑off assets.
• Implementation data readiness and solution design alignment: partners with departments to embed reusable system configuration standards and required data elements into onboarding, deployments, and processes.
• Commercial reporting alignment: acts as SME and gatekeeper for custom development beyond the standard suite, ensuring commercial agreements are reflected in solution design and data capture.
• New customer data quality hyper‑care: implements a repeatable hyper‑care process to assess new customer data quality, identify missing or inconsistent data, and partner to improve completeness and consistency.
• Automation and cost‑to‑serve improvement: manages migration from manual reporting to governed BI or automated platforms to improve reliability, reduce effort, and lower cost to serve.

• Bachelor’s degree in Business, Supply Chain, Operations Management, Data Analytics, Information Systems, or related field.
• 8+ years of experience in data product management, analytics leadership, reporting strategy, data governance, transportation management, or supply chain technology.
• Direct experience with shipment‑level data, TMS platforms, carrier performance metrics, financial reporting inputs, and customer‑facing analytics.
• Proven ability to own a product roadmap, define standards, manage intake, and drive cross‑functional alignment.
• Strong understanding of data quality, governance, KPI standardization, reporting logic, and operational workflows in a multi‑client environment.
• Experience reducing manual reporting effort through automation, reusable reporting assets, and platform migration.
• Strong executive presence and influence over account teams, Operations, Solutions, Commercial, Finance, BI,…