Sr. Technical Project Manager

JOB SUMMARY

We are seeking a Senior Technical Project Manager to own and drive complex, high‑visibility technology initiatives from concept through global deployment.

This role requires a seasoned technical leader who thrives in ambiguity, navigates complexity with ease, and is comfortable rolling up their sleeves to deeply understand technologies that power modern retail experiences. Curiosity, technical breadth, and strong execution discipline are essential.

• None

This role owns the full lifecycle of complex, high-visibility technology programs—from initial scoping and architecture through global deployment and long-term support. The Senior Technical Project Manager serves as the central technical authority and primary client-facing leader for large-scale retail technology initiatives, with initial focus on multi-phase LED video wall programs for a major retail brand. This position carries direct accountability for program outcomes across scope, timeline, budget, and quality, while simultaneously building and maintaining high-trust relationships with engineers, designers, fabricators, and manufacturing partners across global time zones.

The role operates with significant autonomy and is expected to make high-impact decisions that shape both client experience and internal capability.

• Provide senior-level oversight across multiple concurrent technology programs, ensuring technical feasibility, design excellence, and flawless execution within scope, timeline, and budget.
• Evaluate project opportunities, define high-level architecture, determine resource needs, and guide teams through complex decision-making.
• Lead the development and integration of hardware, software, and physical display systems, ensuring seamless performance in demanding retail environments.
• Build and maintain high-trust relationships with engineers, designers, fabricators, and manufacturing partners across global time zones.
• Define technical requirements, develop comprehensive technology BOMs, and guide sourcing, procurement, and estimation strategies.

• Serve as the primary technical point of contact for clients, translating their goals into actionable technical plans and delivering executive-level communication.
• Oversee large-scale project roadmaps, risk mitigation strategies, and milestone tracking across multiple parallel work streams.
• Maintain and evolve technical documentation, including wiring schematics, integration maps, digital die lines, and BOMs.
• Define and implement documentation standards, QA processes, and best practices for installation, support, and troubleshooting.
• Lead internal and external status meetings, delivering clear updates to senior stakeholders.

• Personally evaluate, test, and validate technology solutions as part of pre-sale exploration, prototyping, and client demonstrations.
• Build quick-turn prototypes and technology demos that support new business development and innovation initiatives.
• Act as a tier-two escalation point for complex troubleshooting, ensuring issues are resolved swiftly and root causes are understood.
• Partner with technology vendors to scope, assess, and co-develop solutions tailored for retail activation.

• Operate as the central hub between engineering, design, production, sourcing, and client teams—translating technical details into clear, actionable insights.
• Foster an inclusive and collaborative environment that encourages experimentation, knowledge sharing, and creative problem-solving.
• Anticipate communication gaps and proactively bridge them across technical and non-technical stakeholders.
• Mentor junior team members and contribute to scaling technical project management capabilities across the organization.

This role collaborates consistently with the following teams and functions outside its direct reporting structure:
Engineering and Software Development teams (hardware/software integration), Design and Creative teams (retail experience and display design), Production and…