Desktop Support Analyst
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-07-23
Listing for:
TEKsystems c/o Allegis Group
Full Time
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below
The Desktop Support Technician is responsible for providing Tier 1 and Tier 2 technical support in a Microsoft-based enterprise environment. This role supports end-user hardware, software, communication, and collaboration technologies while delivering exceptional customer service. The ideal candidate will have experience with desktop support, help desk operations, user administration, workstation troubleshooting, and audiovisual conferencing support.
Key Responsibilities
- Provide desktop and help desk support for end users in a Windows environment.
- Respond to and resolve incidents and service requests through the organization's ticketing system.
- Troubleshoot and support Windows 10 workstations, laptops, and mobile devices.
- Perform hardware diagnostics, break/fix repairs, equipment replacements, and workstation deployments.
- Support physical office moves, workstation setups, and equipment installation activities.
- Administer user accounts, permissions, and group memberships within Active Directory.
- Support Microsoft Exchange and Microsoft 365 environments, including Outlook configuration and troubleshooting.
- Provide support for Azure-based services and identity management.
- Administer and troubleshoot Okta, including multi-factor authentication (MFA) setup and user access issues.
- Troubleshoot Microsoft 365 applications, including Outlook, Teams, Word, Excel, and One Drive.
- Provide remote support to users across multiple locations using remote management tools.
- Support web conferencing platforms and meeting room technologies, including audio/video equipment.
- Diagnose and resolve issues related to conference room systems, webcams, microphones, speakers, and collaboration tools.
- Assist with basic network and server troubleshooting to identify and escalate infrastructure-related issues when necessary.
- Install, configure, and maintain standard endpoint security software and security controls.
- Document incidents, resolutions, and technical procedures in accordance with established IT standards.
- Escalate unresolved issues to appropriate infrastructure, networking, or application support teams.
- 1 to 5+ years of experience in Desktop Support, Help Desk, Technical Support, or a related IT role.
- Experience supporting Windows 10 operating systems in an enterprise environment.
- Hands-on experience with Active Directory user administration and support.
- Experience supporting Microsoft Exchange and Microsoft 365 environments.
- Familiarity with Microsoft Azure administration and cloud services.
- Experience administering Okta and supporting multi-factor authentication (MFA).
- Knowledge of desktop hardware troubleshooting, break/fix support, and workstation deployments.
- Experience utilizing ITSM or ticketing platforms to manage support requests.
- Understanding of basic networking concepts and troubleshooting methodologies.
- Experience providing remote technical support.
- Strong customer service, communication, and problem-solving skills.
- Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience supporting audiovisual (A/V) systems and conference room technologies.
- Familiarity with endpoint management tools such as Intune, SCCM, or similar platforms.
- Experience supporting hybrid cloud environments.
- CompTIA A+, Microsoft, or other relevant technical certifications.
- Windows 10 Support
- Active Directory
- Microsoft Exchange
- Microsoft 365 (O365)
- Azure Administration
- Okta & MFA Management
- Desktop Hardware Support
- Break/Fix Troubleshooting
- Remote Support
- Network Diagnostics
- A/V & Web Conferencing Support
- Ticket Management Systems
- Customer Service & Communication
- Endpoint Security Support
- Workstation Deployment & Moves
This is a Contract position based out of Chicago, IL.
Pay and Benefits
The pay range for this position is $20.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chicago,IL.
Final date to receive applications
This position is anticipated to close on Aug 1, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the…
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