Project Engineer, Systems Engineer

The Project Engineer is a mid-level engineering position responsible for the implementation, administration, troubleshooting, and operational health of GSD-supported network, server, backup, storage, power, and communications platforms.

This role serves as the primary engineering owner for assigned infrastructure technologies, including Meraki and Uni Fi networking, Synology and managed backup platforms, server and virtualization infrastructure, UPS, and power systems, and BiCom/gloCOM communications. The engineer also supports technical project delivery, escalated incidents, infrastructure alert response, documentation, lifecycle management, and platform standardization.

The position is designed for an engineer who can independently resolve complex infrastructure issues within established standards, execute planned changes and deployments, collaborate effectively with Service Desk and Engineering personnel, and recognize when a condition requires escalation to the Lead Technical Implementation Engineer or Technical Architect.

Provide dependable ownership of core infrastructure platforms while creating project capacity, improving technical response quality, and reducing dependency on GSD’s senior engineering resources.

• Serve as the primary engineering owner for Meraki and Uni Fi network administration, break-fix support, planned changes, firmware coordination, and configuration maintenance.
• Configure and troubleshoot switching, wireless, VLANs, routing, site-to-site, and client VPN connectivity, DHCP, DNS dependencies, and standard firewall-related functions within approved designs.
• Execute network refreshes, wireless deployments, switch replacements, circuit transitions, and client onboarding activities.
• Maintain accurate network diagrams, device records, configurations, warranty and lifecycle information, and as-built documentation in GSD-approved systems.
• Coordinate technical escalations with internet service providers, network vendors, and manufacturer support organizations.
• Identify recurring network conditions, monitoring gaps, and standardization opportunities for review with the Senior Operations Engineer and Technical Architect.

• Serve as the primary engineering owner for managed backup, BDR, NAS, Synology, storage, and replication platforms assigned to GSD.
• Investigate backup failures, storage-capacity conditions, replication issues, appliance health events, and recoverability exceptions.
• Perform approved restore testing, recovery validation, backup configuration changes, platform maintenance, and vendor escalation.
• Support the deployment and replacement of backup appliances, NAS devices, storage systems, and related infrastructure.
• Maintain documentation of backup configurations, retention standards, recovery procedures, platform dependencies, and client-specific exceptions.
• Escalate material recoverability risks, repeated failures, or design deficiencies to the appropriate technical and operational leaders.

• Perform standard Windows Server, Active Directory, Group Policy, hardware, storage, and infrastructure troubleshooting within established support boundaries.
• Support Hyper‑V hosts, virtual machines, server hardware, storage connectivity, and associated infrastructure components.
• Own standard UPS and power‑platform administration, alert response, configuration, testing, replacement recommendations, and documentation.
• Administer and troubleshoot BiCom/gloCOM user, device, handset, service, and configuration changes; coordinate vendor escalation when required.
• Support server replacements, infrastructure upgrades, hardware refreshes, voice deployments, and other approved implementation activities.
• Recognize conditions that require advanced infrastructure escalation, architectural review, or formal project remediation. Operational and Project Responsibilities

• Resolve advanced network, server, backup, storage, power, and communications incidents escalated through GSD’s established support process.
• Provide L3 assistance to…