Senior Technical Migration Lead Job Chicago area,Illinois USA,IT/Tech

The Technical Migration Senior Lead is an individual contributor who leads complex customer migration engagements from kickoff through successful go-live
You serve as the primary technical and strategic point of contact for your migration pod — building trust with customers, coordinating with our Global Delivery Center (GDC) engineering partners, and ensuring every engagement drives real, measurable value as customers move to modern cloud architectures
This role sits at the intersection of customer relationship management and hands‑on technical execution
You’ll act as a trusted advisor who bridges a customer’s legacy environment with their future‑state platform — accelerating timelines through automated playbooks and AI‑assisted tooling, while serving as a direct feedback channel to Product and Engineering on what’s working (and what isn’t) in the field
Customer Engagement & Value Delivery
Lead end‑to‑end customer migration engagements — owning technical delivery, project health, and successful go‑live outcomes
Partner with Account Teams and Sales leadership to align migration goals with customers’ broader business strategy, renewal, and expansion objectives
Build strong relationships with both business and technical stakeholders, translating complex migration challenges into clear, actionable decisions
Develop and execute focused delivery plans that prioritize high‑impact milestones and hold pod‑level timelines to account
Facilitate enablement and alignment sessions to ensure customer teams are prepared and confident for platform transitions
Strategic Partnerships & Tooling
Drive adoption of AI agents and automation toolkits to accelerate discovery, data mapping, and code conversion — reducing manual effort and compressing delivery timelines
Collaborate closely with GDC partners, delegating repeatable technical tasks while maintaining full accountability for output quality
Work in close alignment with Outbound Product Managers to stay current on product roadmaps and translate field insights into product improvements
Identify underutilized platform capabilities and incorporate them into migration roadmaps to increase customer throughput and adoption
Technical Expertise & Incident Response
Serve as a subject matter expert in at least one key domain:
Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau
Apply AI literacy and prompt engineering skills to guide AI agents in data retrieval, migration health reporting, and task automation
Act as the technical point of contact during major migration incidents — coordinating with Engineering and Product to protect the customer’s operations during cutover phases
Monitor technical trends proactively and provide tailored release recommendations to optimize migrated environments for performance and stability
You’ll join a team that is shaping how Salesforce customers adopt the next generation of cloud technology — with access to cutting‑edge AI tools, a collaborative global delivery model, and a direct line to the Product teams building the platforms you work with. This role offers real influence: your field experience will directly inform how migration tooling evolves, and your work will be visible across the business

Benefits

Medical Care
Life Insurance
Retirement Savings
Employee Assistance Programs
With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Qualifications

Understanding of how target cloud platforms integrate with telephony systems, third‑party data sources, and self‑service portals.
8+ years of experience in Professional Services, Customer Success, or Technical Consulting, with a strong focus on large‑scale platform migrations.
Proven experience working with global or offshore delivery models (such as GDC) to accelerate project delivery.
Advanced knowledge of Salesforce core (Sales/Service Cloud) or specialized clouds (Marketing, Data, Revenue, or Tableau).
Familiarity with AI agents or automation tools applied to data mapping, sentiment analysis, or task automation.
Ability to translate complex technical architectures into business‑friendly language and guide customers…