System Analyst

Looking for Financial Services production support Consultant Skill Set & Experience

• 7+ years of experience in a technical business facing (face to face) role within a financial institution or similar preferred.
• Extensive Knowledge of Java, PCF, Web Services (Rest and SOAP)
• Extensive Knowledge of SQL and PL/SQL, Unix/Linux Commands and scripting
• Experience with Solace, MQ and Dynatrace
• Experience in XP and Dev Ops technical practices
• Experience in automation using scripting languages like shell, python etc. is preferred.

• Azure/AWS cloud knowledge.
• Strong communication and interpersonal skills,
• Asset management front office applications.
• Experience in incident management, ticketing, ( Service Now is beneficial).
• Troubleshoot root cause and resolve production incidents.
• AGILE principles and practices

• Provide L1/L2/L3 support in issue monitoring, troubleshooting and resolution.
• Good troubleshooting and analysis skills and able to understand application workflow to provide support to production streams.
• Work with Business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirement.
• Develop and maintain professional relationship with all stakeholders within IT and Business teams and provide support.
• Monitor and attend to all alerts and elevate production issues as needed to relevant teams and management.
• Coordinate with various teams including offshore support staff and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
• Responsible to attend on-call after office hours including weekend to support High and Critical production issue.