CAD​/Mobile X Administrator

Opportunity

The CAD/Mobile X Administrator is responsible for the administration, support, configuration, and maintenance of CAD and Mobile X systems supporting public safety operations. The role serves as the primary technical resource for system performance, user support, troubleshooting, upgrades, integrations, and operational enhancements while ensuring reliable 24/7 service delivery.

This is a short‑term contract with the opportunity for extension, requiring physical presence in Chicago, IL. This contract is anticipated to begin in July 2026.

• Administer and maintain CAD and Mobile X systems, including user access, security, and system configurations.
• Monitor system performance and troubleshoot application, connectivity, and operational issues.
• Support software upgrades, patches, testing, and deployments.
• Configure workflows, response plans, status codes, and operational settings.
• Coordinate with vendors, IT teams, dispatch personnel, and public safety stakeholders to resolve issues and implement improvements.
• Support integrations with RMS, GIS, AVL, telephony, and other public safety systems.
• Develop and maintain system documentation, procedures, and training materials.
• Provide user training and technical support for dispatch and field personnel.
• Ensure compliance with CJIS and organizational security requirements.
• Participate in on‑call support and incident response activities as required.

• Bachelor’s degree in Information Technology, Criminal Justice, Public Administration, or a related field; or equivalent experience.
• 3+ years of experience supporting CAD, Mobile X, RMS, or related public safety systems.
• Experience troubleshooting enterprise applications and supporting mission‑critical environments.
• Familiarity with public safety operations, dispatch workflows, and emergency communications.
• Knowledge of system integrations, SQL reporting, and mobile technologies.
• Strong analytical, problem‑solving, and communication skills.

• Experience with Mobile X, Central Square, Motorola, Hexagon, or similar public safety platforms.
• Knowledge of GIS, AVL, and public safety system integrations.
• CJIS certification or ability to obtain certification.
• Experience supporting system implementations, upgrades, and vendor coordination.

• Strong relationship‑building and interpersonal skills with the ability to work effectively across technical and non‑technical teams.
• Customer‑focused mindset with a willingness to support client and project needs.
• Professional, diplomatic, and able to navigate complex stakeholder environments with discretion and tact.
• Self‑motivated and proactive, with the ability to work independently and take ownership of assigned responsibilities.
• Highly organized with strong attention to detail and follow‑through.
• Adaptable and comfortable managing changing priorities in a fast‑paced environment.
• Collaborative team player who is always willing to contribute and help move projects forward.
• Maintains confidentiality and professionalism when handling sensitive operational and business information.

• On‑site position at the client's location in Chicago, IL.
• Occasional after‑hours support may be required to support reporting deployments, upgrades, or operational needs.