Community Technology Support Coordinator

The Community Technology Support Coordinator provides technical support for residents and staff in using computer hardware and software based on self‑direction and prioritization of various community needs. This role also supports community‑based technologies such as A/V in the building. This role provides break‑fix support, answers technical support questions, and develops and conducts training and education in various formats.

The Community Technology Support Coordinator will travel to the residents’ homes (on campus) or team members’ offices/stations to deliver, integrate, network, and/or repair consumer electronic devices as well as to provide technical advice and assistance. This role will facilitate seamless Resident and Team Member experience by providing lifestyle recommendations regarding products, technical advice, service, and content solutions. Installation ranges from basic setup and delivery, and repair of a consumer’s computer or iPad, to complex delivery, network setup, and assistance with home entertainment products and computer support.

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace.

You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of seniors.

• Resident Technology Support
  • Serves as the first point of contact for residents seeking technical assistance on a scheduled basis; maintains hours of operation and schedule.
  • Assists residents with setup, training, and troubleshooting on personal devices including, but not limited to, smartphones, tablets/iPads, computers, home Wi‑Fi, and voice assistant devices, supporting Microsoft, Apple, and consumer devices.
  • Provides education, training, and support on technology applications and platforms such as email, Touchtown, work order requests, reservations, virtual communication, and cyber security.
  • Prepares, schedules, and conducts resident technology education, training, webinars, and seminars in both in‑person and virtual settings.
  • Manages and coordinates other resident technology support resources as needed.
  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions; understands resident and team member technology issues by asking probing and clarifying questions, listening, taking detailed notes, and providing accurate time estimates for next steps.
• Staff Technology Support
  • Serves as the onsite point of escalation for staff technology support tickets coming from the IT helpdesk or corporate IT support staff.
  • Assists community staff with hardware‑ and software‑related technology troubleshooting including, but not limited to, PCs and peripherals, mobile devices, and business applications.
  • Addresses support requests/tickets in a timely and customer‑friendly manner; logs and fully documents support requests in the help desk ticket system, monitors work orders, and updates daily status of support tickets with accurate status updates to customers.
  • Serves as first‑tier support for network infrastructure and performs basic network troubleshooting.
  • Assists with user account administration, including adding, removing, and maintaining users, as directed by corporate IT.
  • Provides telecommunications support including employee phone/fax and cell devices.
  • Provides resident and staff training on IT system operations, including protocols for IT support calls.
  • Provides first line of support and collaborates with vendors and corporate IT for issue resolution on a variety of systems, including but not limited to:
    • Residential and commercial connectivity and bandwidth.
    • Corporate IT systems including Electronic Medical Records and payroll/time clock systems.
  • Interacts with…