Childcare Bus Driver; CDL B Job Chicago area,Illinois USA,IT/Tech

Position: Childcare Bus Driver (CDL B Required)

Description

5 highly driven Incident / Problem / Change / Release Coordinators are needed to join our growing Service Operations team. This role is critical to ensuring operational stability across enterprise platforms. The selected candidates will take full ownership of incidents—from triage through resolution—coordinating across technical teams to drive timely fixes, minimize business impact, and ensure structured governance across ITIL processes.

If you thrive in high-visibility, high-accountability environments and can drive issues to closure with urgency and structure, we want to talk to you.

Key Responsibilities Incident Management

Triage incoming incidents and prioritize based on impact and urgency
Take full ownership of incident lifecycle from detection to resolution
Coordinate cross-functional teams (Infrastructure, Application, Network, Security, etc.)
Lead Major Incident bridges and stakeholder communications
Ensure SLA adherence and minimize downtime
Provide executive-ready status updates during critical incidents

Problem Management

Identify recurring incidents and drive root cause analysis (RCA)
Facilitate post-incident reviews
Track corrective and preventive actions to closure
Work with engineering teams to eliminate systemic issues

Change Management

Coordinate and review change requests
Ensure proper risk assessment and backout planning
Facilitate CAB meetings
Monitor change execution and manage change-related incidents

Release Coordination

Coordinate release schedules across multiple teams
Validate deployment readiness
Ensure proper communication before and after releases
Monitor post-release stability

Required Skills & Experience

5+ years in IT Operations / Service Management roles
Strong hands-on experience in:
- Incident Management
- Problem Management
- Change & Release coordination
Deep understanding of ITIL framework (ITIL certification preferred)
Experience working in enterprise environments with cross-functional teams
Strong stakeholder communication skills (technical + business)
Ability to manage high-severity (P1/P2) incidents under pressure
Experience with Service Now or similar ITSM platforms
Strong documentation and reporting skills

Preferred Qualifications

Experience leading Major Incident bridges
Experience working in regulated or high-availability environments
Familiarity with Dev Ops / CI-CD release cycles
Exposure to cloud environments (AWS, Azure, GCP)
Experience driving SLA/SLO compliance

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