Senior Technical Engagement Manager

About Coalfire

Coalfire is on a mission to make the world a safer place by solving our clients' hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Chicago, Illinois with offices across the U.S. and U.K., and we support clients around the world.

But that's not who we are -- that's just what we do.

We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.

As a Senior Technical Engagement Manager, you'll play a crucial role in driving customer success by understanding our clients' businesses and delivering innovative cloud solutions. This is your chance to join a dynamic team and help shape the future of cloud services!

• Work independently and collaboratively with a team to support and deliver assigned cloud design/build and managed operations work activities
• Lead complex technical projects through the full lifecycle with accountability for schedules, scope alignment, dependencies, communications, risks, and issue resolution, budget, staffing, and margins
• Recognize the necessity for implementing change management processes during an active project
• Serve as the main point of contact for our clients and engagement teams
• Collaborate with leadership to develop and refine project management procedures, reporting, and optimization efforts across technical delivery
• Leverage technology, automation, and tooling to improve workflows, visibility, and operational efficiency
• Create or update training materials, project artifacts, and best practices to help strengthen consistent delivery execution
• Work closely with delivery leadership to achieve utilization, forecasting, and delivery performance targets
• Escalate client and project issues in a timely manner to inform and engage the necessary resources to address issues
• Take the lead in risk reporting and identify high risk clients, projects, dependencies, and technical delivery concerns for escalation
• Collaborate with delivery leadership, quality management, sales, architects, engineers, and operations teams to drive the best customer experience
• Serve as a subject matter expert on technical project delivery across cloud design/build and M&O engagements
• Leverage understanding of security principles and best practices to balance them with various compliance frameworks, and advise clients accordingly
• Stay informed on industry trends and changes and advise clients accordingly
• Execute and control project management work as an individual across assigned client engagements
• Guide projects through proactive risk identification, mitigation planning, dependency management, and issue resolution
• Manage overall project coordination: scheduling, assigning tasks, enabling clear and consistent client communication, and escalating issues when necessary to ensure successful resolution and project completion
• Create and execute project schedules and revise those work plans as appropriate to meet changing client needs, delivery priorities, and technical requirements
• Lead project status meetings to include information regarding schedules, dependencies, technical data requirements, action items, assignments, risks, issues, changes
• Communicate project resources needed and collaborate with teams to assign individual responsibilities across technical and operational work streams
• Interface with clients through the entire engagement and interacting with numerous levels of client personnel and organizations, including occasional C-suite interaction
• Establish and maintain positive, collaborative relationships with clients and internal stakeholders

• 6 years of technical project/program management experience
• 5 years of external client-facing experience
• Experience leading cross-functional technical projects through the full project lifecycle
• Strong risk management, issue escalation, stakeholder communication, and executive-ready reporting skills
• Consulting or professional services experience, including familiarity with managing cloud or technical projects
• Ability to independently manage complex delivery schedules, dependencies, and multi-workstream coordination
• Understanding of project management best practices and proven success in a professional services, consulting, or technology delivery environment
• Knowledge of frameworks like FedRAMP, FISMA, CMMC, SOC, ISO, HIPAA, HITRUST, PCI, etc.
• Knowledge of AWS, Azure, or GCP platform capabilities and services
• Understanding of Sec Ops, SOC/NOC, vulnerability management, incident response, disaster recovery, and continuous monitoring
• Understanding of the fundamentals of change management processes & procedures
• Excellent communication skills including executive level communication experience
• Hybrid, Agile, or iterative delivery methodology experience
• Strong presentation,…