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B2B SaaS Product Support Specialist
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-07-23
Listing for:
FourKites, Inc.
Full Time
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Four Kites, the leader in AI-driven supply chain visibility, is seeking a Specialist to join our Product Support team in Chicago on a hybrid schedule. You will own advanced technical issues end-to-end, triage requests across calls, cases, and chat, and guide diverse stakeholders from Global 2000 shippers to logistics providers to maximize value from the platform.
You'll work with Product, Engineering and Customer Success, troubleshoot with logs/APIs/SQL, and help shape AI-powered support
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