Associate, Integrations & Solutions

About Grubhub

At Grubhub, we believe food is more than just a meal:
It is a source of discovery, connection, and pure enjoyment. There’s a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We’ve been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup.

As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City, Chicago and Denver, and help us give our diners the exceptional value they deserve.

Grubhub is looking for an Associate to join our Integrations & Solutions team to support integration feature enhancement implementation at both a platform and partner-specific level. You'll work cross-functionally between product, engineering, success, operations, finance, data, and program management to help develop and implement Grubhub's technical strategy. Our Integrations & Solutions team connects our external-facing teams and the partners they work with to our product and engineering teams to identify and implement solutions focused on improving a variety of KPIs.

As Grubhub continues to grow, the Integrations & Solutions team will also continue to grow and evolve in how we best support our customers and partners. We’re looking for someone eager to learn the ins and outs of new feature development and partner integrations, who can manage day-to-day activities while building toward a bigger-picture understanding of how to achieve our goals.

While not a fully technical role, a willingness to learn APIs and other technical concepts will help you succeed in this role. This role will report to the Associate Director of Integrations & Solutions in the Merchant Network organization.

Project Management:

• Work with multiple merchant partners and internal stakeholders to scope and implement new features.
• Join external technical calls, help implement product enhancements, interpret technical documentation, and field integration feature questions from merchants.
• Drive project progress to address any issues or roadblocks promptly.

Technical Aptitude:

• Partner with Enterprise merchants and integration partners to maintain and improve their integration.
• Build skills in technical scoping, troubleshooting, and planning calls with partners with support from product and engineering.

Strategy:

• Work closely with the leader of your team to identify ways to support merchant partners.
• Learn to analyze data and results to make recommendations on areas of improvement.

Influence:

• Build relationships across multiple teams within Grubhub to advocate for projects and initiatives.
• Interact with Engineering, Product, Operations, Success, and others.

Analyze:

• Learn to weigh the impact and priority of multiple technical initiatives to optimize integration performance.
• Work with relevant teams to balance short- and long-term strategy.

• Outstanding, positive attitude
• 1-3 years of experience in a technical, operational, consulting, or associate product management role (internships count!)
• Interest in technical concepts and/or exposure to managing aspects of a larger project
• Proven ability to thrive in a rapidly changing environment
• Great interpersonal skills, both written and verbal communication, and strong group facilitation skills
• Good listener, capable of understanding complex technical issues, and translating them into an appropriate solution
• Demonstrated ability to work across different groups to solve problems and achieve results
• Strong documentation and organizational skills; willingness to learn process mapping and requirement gathering
• Exposu…