Temporary Digital Operations Specialist

Job Summary

The Temporary Digital Operations Specialist for the University of Chicago Booth School of Business (Chicago Booth) contributes to the development, maintenance, and evolution of a fresh, functional, and compelling online presence across all digital marketing platforms and mediums, ensuring that they also clearly convey Chicago Booth’s brand. The Digital Operations Specialist assists in managing the end-to-end internal partner maintenance and support experience across all of Chicago Booth’s internal and external digital marketing vehicles, including websites, email, and third-party digital tools.

Communication and relationship management is an essential part of daily activities.

This is a part-time, temporary position expected to last one year.

• Develops and manages processes necessary to manage the entire lifecycle of internal partner experiences with digital marketing tactics, tools, and services (websites, emails, blogs, etc.).
• Manages support and maintenance activities for the digital team and ensures that established service level agreements are met.
• Serves as the co-administrator and primary end-user support contact for digital marketing tools and services.
• Develops, maintains, and evolves online documentation and style guides for digital tools and websites. This includes organization and ongoing management of the department’s documentation and internal partner intranet.
• Works with the Director of Interactive Marketing to document the end user experience in the content management system.
• Works with various teams to ensure usable up to date user and alumni information.
• Develops, maintains, evolves, and delivers end-user training for digital marketing tools.
• Creates and maintains email marketing system templates and data.
• Edits and archives images, adhering to standards across all platforms.
• Maintains and updates website content, pages, metadata, and assets using CMS platform (Sitecore).
• Monitors site functionality, troubleshoots issues, and coordinates fixes with developers or vendors as needed.
• Conducts regular audits to identify outdated content, broken links, or user experience issues.
• Other related projects as assigned.

• Strong attention to detail.
• Excellent customer service and communication skills, both verbal and written.
• Desire and capacity to learn new tools and processes.
• Take the initiative to troubleshoot issues and identify opportunities for improvement.
• A strong customer service and problem-solving background with an eagerness to assist as needed.

• Bachelor’s degree in marketing, business administration, computer science, or other related field required.

• At least two years of experience developing and conducting training for software and online tools required.
• Background managing customer/partner service level agreements associated with development, maintenance, and support required.
• Understanding of establishing, evaluating, and optimizing support operations preferred.

• Certification in Sitecore and/or Marketo preferred.

• Hands‑on experience with CMS tools such as Sitecore, Drupal, Wordpress, Adobe Experience Manager or similar systems required.
• Demonstrated experience using and supporting web‑based marketing software such as website content management systems, email service providers, and/or marketing automation platforms required.
• Solid working knowledge of Microsoft Office required.
• Working knowledge of HTML and CSS required.
• Write / learn to write technical how‑to documentation for end users preferred.
• Knowledge of Email content delivery systems preferred.
• Proficient at pulling reports and manipulating data in Excel preferred.
• General understanding of effective AI prompting preferred.

• This position is currently expected to work a minimum three days per week in the office.
• This is a part‑time position of approximately 21 hours per week.

• Resume/CV
• Cover Letter

This position is not eligible for benefits.

$23.00

The University of Chicago is an equal employer and does not discriminate on the basis of race,…