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Service Desk Process Lead - Operations & SLA

Job in Chicago, Cook County, Illinois, 60290, USA
Listing for: Clarity Partners
Full Time position
Listed on 2026-07-23
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support
Salary/Wage Range or Industry Benchmark: 80000 - 90000 USD Yearly USD 80000.00 90000.00 YEAR
Job Description & How to Apply Below
Position: Service Desk Process Lead - 24/7 Operations & SLA

Clarity Partners is hiring for a Service Desk Process Analyst in Chicago, IL. This client-facing, full-time role requires local presence on a client site and coverage for two shift options.

The candidate will supervise service desk operations, manage tickets, and lead incident communications while coaching staff to improve performance and SLA adherence. Five years in healthcare IT or IT operations plus leadership experience are required.

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