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AI-Driven Enterprise Product Support Specialist
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-07-23
Listing for:
Haven
Full Time
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Four Kites is seeking a Specialist to join the Product Support team. You will provide advanced technical support for our B2B SaaS platform, triage requests, and guide customers from Global 2000 shippers to carriers across geographies.
You’ll collaborate with Product, Engineering, and Customer Success to resolve issues and improve self-service resources. The role blends technical problem-solving with customer communication, including hands-on investigation, data analysis, and integration
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