Manager, Enterprise Systems – Salesforce
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-07-23
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
IT Business Analyst, Business Systems & Technology Analysis, Data Analyst
Job Description & How to Apply Below
Overview
- The Manager of Enterprise Systems supports the day-to-day performance, configuration, improvement, and user adoption of HLC’s enterprise application portfolio.
- Working closely with the Director of Enterprise Systems, this role manages requirements, vendor coordination, testing, documentation, training, reporting tools, and system enhancements that support HLC’s business processes and data-informed decision-making.
- HLC’s enterprise ecosystem is centralized around the Salesforce platform, leveraging APIs and advanced web technology to provide portals that support the activities of over 20,000 external users.
- This is an ideal role for Salesforce Certified Administrators and/or Tableau Analysts with an interest or background in product management, data analytics, and workflow development.
- Bachelor’s degree required, or equivalent work experience
- A minimum of three years’ experience in enterprise systems, application management, or related fields
- Experience with Product Management in modern web-based environments
- Experience with Salesforce or other CRM
- Experience with User Acceptance Testing
- Experience with Business Process Analysis and Mapping
- Experience generating technical documentation
- Experience with Agile methodology strongly preferred
- Experience working with data and analytics platforms, including dashboard and report development
- Experience with requirements gathering, testing methodologies, and system implementation practices
- Understanding of system integration and emerging technologies, including AI-enabled features
- Expert at customer service, working with end-users, and collaborating with staff from other departments
Demonstrates expertise in Salesforce Administration and Product Management, with a strong focus on Business Process Analysis, User Acceptance Testing, and data analytics. Proficient in managing enterprise systems and enhancing user adoption through effective training and documentation.
Certifications & Qualifications- Salesforce Certified Administrator
- Enterprise Systems Management
- Application Management
- Data Analytics
- Technical Documentation
- Requirements Gathering
- Testing Methodologies
- System Implementation
- Dashboard Development
- Report Development
- System Integration
- Customer Service
- Collaboration
- End-User Support
- Salesforce
- Tableau
- APIs
- Web Technology
- Data Analytics Platforms
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