Senior IT Technical Support Engineer

Responsibilities

• Ensure implemented IT solutions are functioning at an optimal level and end-users’ needs are met
• Provide end-user support including training on new device capability, basic device operations, accessing network resources, and device security best practices
• Support and follow established procedures for managing incidents and request tickets while adhering to SLA’s, documenting updates with actions taken, client communication, and closure with complete resolution documentation
• Analyze, configure, install, maintain, upgrade and retire hardware and software that require 24/7 support
• Communicate with field leadership team on task updates, potential risks or concerns that may impact assigned projects

• Bachelor’s degree or equivalent experience in Computer Science, Information System, Engineering, or related field
• 1 year of experience in a complex IT operating/support environment
• Excellent interpersonal and technical skills
• Preferred background in Healthcare, Customer Service or Technology
• Excellent written and verbal communication skills
• Strong customer service skills
• Excellent problem‑solving skills