Service Desk Technician
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-07-23
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Responsibilities
- Provide first line support for all end user IS requests
- Review and troubleshoot reported incidents daily
- Document status and resolutions in service desk tracking system
- Install, configure, maintain and troubleshoot software and hardware
- Consult with end users to determine technical assistance requirements
- Perform hardware/software upgrades as required
- Manage operations service requests including hardware repair and user account management
- Provide technical equipment setup for presentations and meetings
- Escalate technical support issues to appropriate IT resources
- Facilitate procurement activities and manage documentation of hardware inventories
- 3 - 5 years’ experience in IT
- Excellent Customer Service Skills
- Active Directory user and security group management
- Strong working knowledge of Windows 11
- Proficient with Microsoft O365
- SharePoint/Teams/One Drive
- Microsoft System Center (SCSM) suite
- PC Hardware Repair proficiency
- Experience with telecommunication systems
- iOS and Android configuration and troubleshooting
- Audiovisual Equipment understanding
- General networking concepts
Demonstrates expertise in providing first line support for end user IS requests, with strong proficiency in Windows 11, Microsoft O365, and Active Directory management. Capable of troubleshooting hardware and software issues, managing service requests, and facilitating technical equipment setup for various environments.
Tools & Technologies- Microsoft System Center (SCSM)
- Share Point
- Teams
- One Drive
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