Engineering & Consulting Intern: Devices, Salesforce

Engineering-Consulting

• Before diving into the basics, understand advanced concepts related to Ermi's products and services.
• Gain preliminary practical skills in handling and understanding Ermi devices.

1. Research and Training

• Learn about the Flexionater Plus Devices and Internal Rotation Kit.
• Understand the basics of marketing strategies, routing, planning, and conducting in-services.

2. Salesforce Proficiency

• Familiarity with detailed aspects of Salesforce, including advanced functionalities.
• Start basic training on converting processes from other systems to Salesforce.

3. Device Certification

• Basic training on setting up devices, fitting a patient, and repacking devices.
• Observe device functionality and common troubleshooting scenarios.

Duration:
July 15-19

Objectives

• Provide comprehensive knowledge about all aspects of the company, suitable for sales staff.
• Equip interns with the necessary skills and knowledge for effective contribution to the team.

1. Company Induction and Product Knowledge

• This is an overview of the company's mission, product lines (including competitors), and terminology related to motion loss and injuries.
• Detailed learning about Ermi devices and their interactions with clinicians.

2. Salesforce Integration

• Learn to create and manage reports and dashboards within Salesforce.
• Convert at least one process from a non-Salesforce system to Salesforce under supervision.

3. Manufacturing and Warehouse Exposure

• Understand and participate in warehouse processes such as shipping, receiving, refurbishment, and quality control.
• Learn about the requirements for setting up a new warehouse location.
• Participate in ensuring manufacturing processes align with the Quality Management System.

4. Design and Prototyping

• Engage in product development teams to contribute to design improvements.
• Hands‑on prototyping of various devices like Cold Therapy, Shoulder Flexionater Plus, etc.
• Work alongside Ed Dittmar to understand shop equipment and part fabrication.

5. Quality Management

• Gain a basic understanding of the Quality Management System.
• Assist in auditing and ensuring R&D processes are appropriately documented and adhered to.

6. Clinical Studies and RKT

• Optional involvement in clinical studies or design updates for the Robotic Knee Testing device, if interested.

• Develop a robust understanding of Ermi's product lines and operational processes.
• Acquire practical skills in device handling, Salesforce operations, and primary manufacturing tasks.
• Enhance capabilities in product design and quality assurance.