PET Clinical Application Specialist - West

Job Description Summary

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter where Healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

As a Clinical Applications Specialist (CAS) supporting the GE Healthcare imaging applications team you will deliver clinical, technical and operational expertise by providing excellent adult education and training supporting the PET modality. As a clinical expert, you will be responsible for enhancing the customer experience by utilizing Customer Learning Journey wing to wing training process and implementing your modality subject matter expertise to level up customer’s education and training solutions.

Provides expertise in analyzing technical learning needs for the services function, then designs and delivers training solutions. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

• Develop product, clinical, and software knowledge, skills, and competence within the PET modality.
• Correlate theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE Healthcare equipment.
• Provide pre‑sale product clinical evaluations and/or educational sessions to potential customers.
• In partnership with customers, develop and administer clinical training to the end‑user personnel aligned with sales order agreement (SOA) to deliver excellent clinical education to achieve high Net Promotor Scores (NPS).
• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions.
• Drive realization of revenue through execution of on‑site or remote clinical education delivery.
• Produce comprehensive, consistent, and timely completion of documentation requirements pre‑through‑post training.
• Provide ongoing post‑installation training and support as needed over the lifecycle of the product.
• Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to the Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issues or how to improve the quality of the product or overall product offerings.
• Develop in‑depth knowledge of a technical discipline.
• Use prior experience and acquired technical expertise to execute policy/strategy.
• In‑depth understanding of key business drivers; use this understanding to accomplish own work.
• In‑depth understanding of how work of each team integrates with other teams and contributes to the area.
• Use some level of judgment and have the ability to propose different solutions outside of set parameters but with guidance.
• Use prior experience and on‑the‑job training to solve straightforward tasks.
• Have access to technical skills and analytic thinking required to solve problems.
• May use multiple internal sources outside of own team to arrive at decisions.
• Be an individual contributor with proven interpersonal skills or an early people‑leader who can hire and develop talent.
• Provide informal guidance to new team members.

• Minimum 3 years of imaging experience with at least 3 years of PET modality experience, ARRT or equivalent specific PET modality certification.
• Comfortable in a clinical/patient environment.
• Required to travel extensively 90+% (4‑5 days per week including overnights and some weekends) within US and Canada (USCAN) via multiple modes of transportation (car, air travel, train, etc.) as necessary.
• Proficient use of software applications, such as Windows,…