Product Knowledge Manager; Product Content

Job Summary

Our client is seeking a Product Knowledge Manager (Product Content) to join their team! This position is located in Chicago, Illinois.

• Create and maintain product documentation, implementation guides, user guides, knowledge articles, FAQs, and customer‑facing content.
• Develop developer documentation, including implementation workflows, API documentation, and technical use cases.
• Produce product enablement materials such as one‑pagers, product overviews, sales collateral, and success stories.
• Ensure documentation is accurate, consistent, and aligned with product updates.
• Establish documentation standards, templates, and best practices.
• Build scalable content frameworks that improve consistency and reusability.
• Organize content with a strong focus on user experience and information architecture.
• Continuously improve documentation quality and accessibility.
• Partner with Product Managers, Engineering, SMEs, and client‑facing teams to gather information and develop documentation.
• Support product launches by delivering high‑quality content for internal and external audiences.
• Translate complex technical concepts into clear, user‑friendly documentation.
• Coordinate with external vendors and review documentation for quality and accuracy.
• Maintain documentation repositories and ensure content remains current and well‑governed.
• Identify opportunities to improve documentation processes through AI, automation, and knowledge management tools.

• Bachelor's degree or equivalent experience.
• 5+ years of experience creating technical, product, or developer documentation.
• Exceptional written and verbal communication skills.
• Experience creating customer‑facing and internal product documentation.
• Strong experience writing product documentation, technical documentation, user guides, implementation guides, knowledge base articles, and product training materials.
• Experience partnering with Product Management, Engineering, and cross‑functional stakeholders.
• Ability to simplify complex technical concepts for multiple audiences.
• Strong project management and organizational skills.
• Self‑starter who takes initiative and ownership of work.
• Comfortable influencing stakeholders without direct authority.

• Experience with in one or more of the following industries:
  Fin Tech, Payments, Banking, Financial Services or Enterprise Software.
• Experience supporting products involving digital payments, authentication, tokenization, transaction risk, fraud prevention, compliance, KYC, or payment processing.

• Outstanding written communication skills.
• Strong attention to detail.
• Ability to influence cross‑functional stakeholders.
• Excellent interviewing and information‑gathering skills.
• Strategic mindset with the ability to improve documentation processes.
• Strong problem‑solving and critical thinking abilities.
• Comfortable working in fast‑paced product organizations.
• Ability to balance multiple projects simultaneously.
• Highly collaborative and proactive.

Location:

Chicago, IL

Pay Range:
The approximate pay range for this position is between $39.00 and $56.00 per hour. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee‑Owned Profit Sharing (ESOP)
• 401K offered