Sr Manager, Network Product Management

Job Description:

Company

Description:

McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald's Global Technology is here to power tomorrow's feel-good moments.  

That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant. We

face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald's  Global Technology Technical Blog ()  to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Department Overview

The Sr. Manager, Network Operations leads the globally distributed teams responsible for the availability, performance, and resilience of McDonald's Restaurant Network, in support of the Global Restaurant Network Transformation (GRNT).

This role provides global operational authority, service governance, and operations leadership, while enabling regional and market teams to reliably run and support the global network standard. The Sr. Manager leads a globally distributed team of network operations engineers and remains effectively engaged in incident command, service health, automation strategy, and complex problem management.

The role partners closely with Global Network Engineering, Product, Deployment, Security, and Regional / Market IT teams to ensure global consistency, security, scalability, and operational excellence-while allowing for controlled local flexibility where required.

Duties

Global People Leadership & Operations Organization

Lead and develop a globally distributed team of Network Operations Engineers and senior technical resources across geographies, including workload planning and prioritization, performance management, coaching, and career development.

Establish global operations standards, operating models, and ways of working.

Build a culture of accountability, AI-driven innovation, automation-first thinking, and continuous improvement.

Product, Roadmap & Portfolio Ownership

Lead and drive product backlogs and functional requirements with business and technology stakeholders, aligned to network operations.

Define and influence product roadmaps with recommendations on how operational functionality, workflows, and user journeys should be defined, leveraging the technology stack's capabilities.

Operate as part of a scrum team, managing backlogs and delivery in Jira and partnering with scrum teams and business analysts to map capabilities to processes.

Serve as a key point of contact for functionality and timelines.

Own portfolio finances and budget, ensuring backlogs and prioritization align with the committed budget.

Market Network Operations Onboarding

Own global market onboarding into network operations for GRNT adoption - transitioning deployed markets from project delivery into steady-state run and support.

Lead operational readiness assessments - monitoring, observability, alerting, runbooks, on-call coverage, and SLA/SLO baselining - prior to production handover.

Partner with Global Network Engineering and Deployment to ensure a clean handoff into operations, with knowledge transfer and support models in place.

Ensure onboarded markets meet global operability…