Digital Content Author

** Career Area:*
* Technology, Digital and Data

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* Job Description:

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* ** Your Work Shapes the World at Caterpillar Inc.*
* When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology focused organization within Caterpillar, Inc. Our global team is responsible for bringing digital capabilities to Caterpillar's world-famous yellow iron. Working with your yellow partners and Cat Dealers, we execute key components of digital and marketing portfolios, including global marketing & brand, enterprise data, analytics and AI, equipment management, eCommerce, digital marketing, rental & used digital solutions, and aftermarket leads & insights. 

Control Center is a dealer-facing application within the One Funnel system that enables dealers to configure how insights are filtered, prioritized, and routed within their operations. It provides a controlled environment for defining business rules that automate manual triage, ensuring insights are delivered consistently, accurately, and at scale.

This role is responsible for authoring and structuring the digital content that powers these workflows-translating product intent into well-defined rules, logic, and configurations within Control Center to drive reliable dealer execution.

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* What You Will Do:

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* +  
** Partner*
* ** closely with software engineers, One Funnel stakeholders, and dealers
** to define clear, detailed feature requirements (scope, functionality, NFRs, UAT criteria), working under the guidance of the Control Center Senior Product Owner to translate product intent into executable outcomes

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** Participate*
* ** in end-to-end feature development** , including requirements design, user acceptance testing (UAT), and product reviews to ensure quality, accuracy, and alignment

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** Create*
* ** and*
* ** maintain*
* ** user-facing documentation** (one-pagers, FAQs, onboarding guides) to support adoption and effective use of Control Center

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** Work*
* ** with deployment teams and stakeholders to gather and synthesize dealer feedback** , helpingidentifyimprovements and ensure the product meets real-world needs

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** Provides*
* ** ongoing support and guidance to stakeholders** , answering questions and helping teams understand how to use and integrate Control Center effectively

** What You Will Have - Skills and Experiences**  

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** Effective Communications** :
Understanding of effective communication concepts,toolsand techniques; ability to effectivelytransmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communicationbehaviors.

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** Software Product Business Knowledge** :  Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses,future plans, and product vision

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** Software Engineering** :
Knowledge of software engineering; ability to deliver new or enhanced software products

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** Software Change Request Management** :
Knowledge of software change request management; ability to manage software product change requests from customers, stakeholders, and internal staff

** Top Candidates May Have:**  

+ Bachelor's degree or higher (selected candidates must complete their degree by their start date) 

+ 0-2 years of relevant experience related to this field (internships or academic projects are a plus) 

+ Minimum cumulative GPA requirement 3.0/ 4.0 (no rounding)  

+ Experience translating business needs into detailed, well-structured requirements, with strong attention to detail and clarity that enables high-quality feature development

+ Demonstratedability to learn and understand how a productactually works, not just what it does - including workflows, dependencies, and user interactions within a system

+ Highly organized and…