Telephone Technical Support Rep

Job Description

Booklog is looking for a level 1 – 3 technical support individual. This position is to provide outstanding technical support for Booklog software and various interfaces along with on-boarding of new customers, testing of software and training on usage of software. We’re looking for a motivated individual to be part of our committed team. We need to be the experts so our customers don’t have to.

Telecommuting is available though there may be some required office days at our location. Applicant MUST reside in Illinois.

• At least 2 years experience in technical support, preferably phone support
• Experience with Microsoft Windows operating systems
• Familiarity with databases and database troubleshooting
• Knowledge of computer network systems
• Ability to troubleshoot software problems and offer solutions by phone
• Good problem solving skills with attention to detail
• Strong verbal, written, interpersonal, and organizational skills
• Ability to work both independently and in a team environment
• Experience with SQL Server 2022, Sybase SQL applications and databases
• Ability and excitement to learn new skills
• Mindset to think outside the box
• Customer service experience
• Software training experience is a plus
• Previous experience training customers on software usage
• Experience with use of peripheral devices
• Travel to customer locations within the US up to 10% of time

• Casual environment with a great group of people who love what they do
• In office or telecommuting options
• 100% paid health insurance
• 2 weeks vacation to start
• Generous 401K options
• Permanent full-time

PLEASE SEND RESUME WHEN APPLYING

Computer Works develops, sells, and supports the proprietary software called Booklog. Booklog is an inventory management and POS software for bookstores and other retail operations.