Platform Engineer III - End User Technology

Category/Area of Expertise: IT & Technology

Job Requisition: 536080

Address: USA-IL-Chicago-300 South Riverside Plaza

Store Code: Infrastructure
- End User (5118605)

The Platform Engineer III
- End User Technology role provides expertise in technical products and services that support associate technology needs in the workplace. The engineer designs setup, installation, currency, and support flows for all technology in the end user space and works in a fast‑paced environment leveraging forward‑thinking technical engineering across end‑user computing and mobility technologies to support our brands.

The role includes a flexible/hybrid work schedule with 3 in‑person days at one of our core locations (Salisbury, NC; Quincy, MA; or Chicago, IL) and 2 remote days. Applicants must be currently authorized to work in the United States on a full‑time basis.

• Provide 3rd‑level technical support, setup and installation of End User Compute & Mobility Technology solutions across the corporate and retail landscape.
• Assist End User Technology team in testing new and existing products and services that support end‑user productivity across ADUSA, including Microsoft Intune, Autopilot, Azure Virtual Desktop, and endpoint‑management tools.
• Design processes around setup, installation, patching, and support of end‑user compute and mobility devices and management solutions across corporate and retail locations.
• Communicate clearly, both in writing and verbally, regarding incidents, projects or status updates.
• Maintain a high level of individual contribution, professional growth, and the ability to work independently and within a team.
• Work closely with EUT Architecture and Support Delivery partners to ensure EUTO solutions are working as designed and to drive continual service improvement through data analysis and technical solutioning.
• Collaborate and drive the performance of supplier partners to ensure delivery of contractual service targets.

• B.S. in Computer Science, Information Technology, Engineering or related field or equivalent experience.
• 3‑5 years of extensive technical experience with endpoint‑management systems such as MS Intune or Microsoft Endpoint Manager.
• 5+ years of End User Computer & Mobile Technology support experience (design, installation, configuration, support).
• Experience managing, deploying, and supporting End User Computer and Mobility Technology in a widely distributed enterprise environment.
• Ability to develop detailed solution designs and implementation documentation.
• Extensive experience troubleshooting and resolving issues with End User Technology systems.
• Ability to manage own work time and priorities in accordance with aggressive timelines and budgets.
• Experience working with multiple support partners and external teams to deliver solutions.
• Demonstrated record of cultivating strong internal and external relationships that drive successful inter‑company initiatives.
• Deliver above‑board customer service with a positive attitude.

• Strong leadership and communications skills.
• Experience with Agile Product Management Methodologies.
• Azure/Intune experience for end‑user device management.
• Experience with Zebra hardware solutions, HP, Microsoft, Apple devices, and mobile‑device‑management platforms.

Salary Range: $125,040 - $187,560

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.