IT Support Specialist II

Position: IT Support Specialist II

Location: Colorado Springs, CO

Remote Status: On-Site

Job : 13850-CORP

# of Openings: 1

Auria is looking to hire an IT Support Specialist II for an onsite role located at 1755 Telstar Drive, Suite 400, Colorado Springs, CO 80920.

• Provide high-quality Tier 1 support and handle some escalated Tier 2-level issues when needed
• Diagnose and resolve more complex incidents involving Windows systems, M365 services, security groups, Duo MFA, networking, and approved applications
• Configure, deploy, and maintain desktops, laptops, mobile devices, and peripherals with minimal oversight
• Manage M365 user and group administration, including permissions, security groups, and shared resource access
• Support mobile device management, including enrollment, compliance, and troubleshooting
• Use Ninja One for remote support, system monitoring, scripting, and health remediation
• Collaborate with junior technicians and provide guidance, knowledge transfer, and coaching
• Assist in developing documentation, improving the knowledge base, and refining support workflows
• Participate in new-hire onboarding, ensuring workstation readiness, account provisioning, and a smooth handoff
• Conduct root‑cause analysis for recurring issues and recommend preventive measures
• Maintain accurate hardware/software inventory and participate in lifecycle maintenance activities
• Escalate issues appropriately and keep management informed of high-impact incidents
• Adhere to IT policies, security guidelines, change management processes, and compliance requirements
• Deliver exceptional customer service through clear communication, patience, and empathy

• Bachelor’s degree in information technology, computer science or related field preferred, with 3‑6 years of relevant experience; or an equivalent combination of education, training and experience
• Experience working on an IT help desk, technical support, or customer support with technical components
• Oral and written communication skills
• Strong proficiency with Windows workstation environments and Windows administration fundamentals
• Hands‑on experience with Microsoft 365 user management, security groups, and productivity applications
• Experience with MFA, mobile device support, and basic to intermediate networking troubleshooting
• Familiarity with RMM tools such as Ninja One for remote support, automation, or monitoring
• Proven ability to manage time effectively, prioritize competing demands, and handle escalations with professionalism
• Excellent communication skills, with a customer‑first mindset and strong situational awareness
• Demonstrated ability to work independently and collaboratively to achieve successful team service delivery
• High level of professionalism and integrity when handling sensitive information

• Industry certifications such as CompTIA A+, Apple Device Support, or Microsoft Fundamentals preferred
• Familiarity with networking concepts (e.g., IP addressing, DNS, VPN) preferred

$55,000 - $70,000

October 5, 2026

• Generous & growing PTO: start with a substantial paid time off package that increases every year you’re with us
• True flexibility: contract permitting, use flex time to work in a way that fits your life, not just your 8‑to‑5
• 11 paid days off: enjoy 6 fixed company holidays plus 5 floating holidays to use whenever you choose
• 401(k) match – yours to keep instantly: we match up to 4% of your contributions and the company match is yours from day one with no vesting wait‑period
• Industry‑leading education support: up to $12,000 annually for tuition and certifications
• Premium healthcare, lower costs: high‑quality medical plans paired with a company‑sponsored HSA to help you save for the future
• Fully covered life insurance: up to $50K provided at zero cost to you
• Holistic support: access to Employee Assistance Program (EAP) for mental health, financial coaching, and more

Auria is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action‑Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, marital status, national origin, age, veteran status, disability, or any other protected class.