Epic Analyst Associate, Optime

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research, and family‑friendly design. With a 140‑year legacy, we are the largest pediatric provider in the region and are ranked in all 10 specialties by U.S. News & World Report.

The Associate Application Analyst assists the hospital in optimizing workflow processes through implementing and supporting applications tailored to meet the hospital’s needs. The analyst will obtain Epic certification and learn the Epic system’s capabilities, applying their knowledge of patient care and/or business workflows to continue the implementation of systems that meet process needs. They will support the information‑management needs of various client departments and workflows across the organization through project coordination, application implementation, upgrades, ongoing maintenance and enhancements.

• Work under the direction of the IM Manager or Senior Analyst, providing application implementation, support, technical guidance, and serve as a resolution point for issues regarding assigned applications.
• Collaborate with end‑users to understand workflows and develop system support.
• Support existing functionality and expand to additional clinical, procedural, and business areas.
• Research and benchmark to continually refine, configure, and modify moderately complex information systems to meet user needs.
• Participate in system optimization.
• Coordinate all testing phases of associated applications during implementations and upgrades.
• Develop strong relationships with end‑user communities, internal and external partners.
• Perform activities of assigned projects or particular phases of a given project.
• Adhere to detailed work plans and timelines, and provide timely status reports.
• Develop and monitor testing scenarios and methodologies to demonstrate system effectiveness.
• Prepare and maintain documentation on testing plans.
• Participate in completion of user documentation and training procedures.
• Adhere to HIPAA regulations for transactions, security, and confidentiality.
• Perform job functions with a customer‑service focus of innovation, service excellence, and teamwork, providing the highest quality care and service to patients, families, and co‑workers.
• Other duties as assigned.

• Associate Degree in Information Technology or a Healthcare field, with related training or a minimum of five (5) years of relevant health‑care education or experience.
• Experience in a healthcare‑related field preferred.
• Working knowledge of applicable clinical, operational, or business applications obtained through direct patient care, ancillary support, healthcare operations, or previous job responsibilities.
• Must complete Epic certification within six (6) months of employment.
• Working knowledge of personal computers and Microsoft Windows OS and applications.
• Excellent analytical, written, and oral communication skills.
• Ability to articulate facts and ideas clearly and concisely.
• Excellent customer service and interpersonal skills.
• Excellent project management skills.
• Ability to prepare documentation to support established objectives consistent with generally recognized standards.
• Ability to maintain a high level of integrity and confidentiality relating to employee/patient and hospital.
• Bachelor’s Degree:
  Information Technology (required).

Annual salary: $76,960.00 – $. The base salary is aligned with market rates and internal equity and may include additional incentives such as leadership incentives for select roles, health and retirement benefits, and well‑being programs.

• Medical, dental, and vision insurance.
• Employer‑paid group term life and disability insurance.
• Employer contribution toward Health Savings Account and Flexible Spending Accounts.
• Paid Time Off (PTO), Paid Holidays, and Paid Parental Leave.
• 403(b) retirement plan with a 5% employer match.
• Voluntary benefits:
  Supplemental Life, AD&D and Disability, Critical Illness, Accident and Hospital Indemnity coverage.
• Tuition assistance and student‑loan servicing/support.
• Adoption…