IT Support Specialist

Position: IT Support Specialist I

Location: Colorado Springs, CO

Remote Status: On-Site

Job : 13849-CORP

# of Openings: 1

• Respond to Tier I support requests via ticketing system, email, phone, or in-person.
• Troubleshoot and resolve common issues related to Windows workstations, Microsoft 365, mobile devices, networking, and approved applications.
• Support user account lifecycle tasks including creation, modification, password resets, and access management.
• Configure, deploy, and maintain desktops, laptops, mobile devices, and peripherals.
• Assist with Duo MFA enrollment and basic troubleshooting.
• Use Ninja One for remote support tasks, device monitoring, and routine system maintenance.
• Maintain accurate inventory of hardware, software, and licensed assets.
• Document troubleshooting steps, solutions, and knowledge base articles.
• Support new hire onboarding by preparing workstations, provisioning accounts, and delivering a smooth first-day experience.
• Escalate issues appropriately based on impact, scope, and complexity.
• Follow all IT policies, security guidelines, and change management procedures.
• Provide friendly, patient, and professional customer service with a focus on resolving user issues efficiently and effectively.
• Perform assigned duties under general supervision while contributing positively to the IT team.
• Deliver exceptional customer service through clear communication, patience, and empathy.

• Bachelor’s degree in information technology, computer science, or related field preferred, with 0–4 years of relevant experience; or an equivalent combination of education, training and experience.
• Experience working on an IT help desk, technical support, or customer support with technical components.
• Oral and written communication skills.
• Familiarity with Microsoft 365 user management and productivity applications.
• Experience with MFA, mobile device setup/support, and basic networking concepts.
• Ability to prioritize tasks, manage time effectively, and follow established procedures.
• Strong communication skills with an empathetic, customer‑first approach.
• Demonstrated ability to work independently and collaboratively to achieve successful team service delivery.
• High level of professionalism and integrity when handling sensitive information.

• Industry certifications such as CompTIA A+, Apple Device Support, or Microsoft Fundamentals.
• Familiarity with networking concepts (IP addressing, DNS, VPN).
• Experience building or troubleshooting personal computers.

Pay Transparency: $40,000 - $55,000

Final date to receive applications: August 30, 2026

We are an Equal Opportunity/Affirmative Action–Employer and welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, marital status, national origin, age, veteran status, disability, or any other protected class.