IT Support Specialist

Description We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for a non-profit organization in Chicago, Illinois. This role focuses on resolving day-to-day user issues, maintaining endpoint stability, and ensuring staff can effectively use core workplace technologies. The ideal candidate brings strong troubleshooting skills, a service-oriented mindset, and hands-on experience supporting Microsoft environments and device management tools.

Responsibilities:

- Deliver front-line technical assistance for hardware, software, and access-related issues submitted through the service desk.

- Diagnose and resolve problems involving Microsoft Windows, Microsoft 365 applications, and user account access in a timely manner.

- Administer and support devices through Microsoft Intune, including configuration, policy enforcement, and endpoint troubleshooting.

- Manage user accounts, permissions, and directory-related tasks within Active Directory.

- Support ChromeOS and other end-user devices to maintain reliable functionality across the organization.

- Track, update, and close service desk tickets while keeping users informed on progress and next steps.

- Escalate complex incidents when needed and collaborate with internal teams to achieve effective resolutions.

- Document recurring issues, solutions, and support procedures to improve service consistency and response efficiency. Requirements - Experience providing desktop or help desk support in a detail-focused environment.

- Working knowledge of Microsoft Windows and Microsoft 365 applications.

- Hands-on experience with Microsoft Intune for endpoint administration and support.

- Familiarity with Active Directory, including account maintenance and access support.

- Ability to perform structured troubleshooting and resolve technical issues efficiently.

- Experience managing and responding to service desk tickets with strong attention to detail.

- Exposure to ChromeOS support is preferred.

- Strong communication skills and a customer-focused approach to end-user support. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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