IT Helpdesk Support Specialist
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-07-25
Listing for:
New World Van Lines
Full Time
position Listed on 2026-07-25
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
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Current job opportunities are posted here as they become available.
The IT Helpdesk Support Specialist is responsible for managing the helpdesk ticketing system and providing user support. A large part of this role is navigating user issues and troubleshooting solutions to resolve tickets.
Roles and Responsibilities- Being the first point of contact for all incoming IT Helpdesk tickets
- Being the first to answer the IT Helpdesk phone for incoming support calls
- Being personable, friendly, and approachable for all IT issues
- Working with other IT personnel to solve issues
- Troubleshooting PC, Printer, Scanner, and IT issues
- Helping to maintain a detailed and up-to-date hardware/software asset inventory
- Helping to maintain a clean server room and IT inventory room
- Help with new hardware and software installs
- User support and training
- Helping to perform preventive maintenance on all desktops and PCs
- Minor Windows/Linux server tasks in line with abilities
- Windows 11 application support
- Office 365 support and training
- VPN account setup and support
- Anti Virus management and support
- Participate in IT department projects and initiatives
- Other duties as assigned
- Associate's or Bachelor's degree in a related field or relevant certifications (CCNA, MCSA, etc.) a plus
- Previous experience working with computers and IT technologies a plus
- Work at a computer for extended periods of time
- Move about the office to access office machinery, cabinets, etc.
- Operate a computer and other office machinery
- Communicates frequently over the phone (headsets provided)
- Occasionally climb ladders to access computer machinery
- Kneel or crouch under desks to access computer machinery
- Regularly moves IT equipment weighing up to 50lbs
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