IT Support Specialist Chicago, IL

Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for a non-profit organization in Chicago, Illinois. This role focuses on resolving day-to-day user issues, maintaining endpoint stability, and ensuring staff can effectively use core workplace technologies. The ideal candidate brings strong troubleshooting skills, a service-oriented mindset, and hands-on experience supporting Microsoft environments and device management tools.

Responsibilities:

• Deliver front-line technical assistance for hardware, software, and access-related issues submitted through the service desk.
• Diagnose and resolve problems involving Microsoft Windows, Microsoft 365 applications, and user account access in a timely manner.
• Administer and support devices through Microsoft Intune, including configuration, policy enforcement, and endpoint troubleshooting.
• Manage user accounts, permissions, and directory-related tasks within Active Directory.
• Support ChromeOS and other end-user devices to maintain reliable functionality across the organization.
• Track, update, and close service desk tickets while keeping users informed on progress and next steps.
• Escalate complex incidents when needed and collaborate with internal teams to achieve effective resolutions.
• Document recurring issues, solutions, and support procedures to improve service consistency and response efficiency.