Solutions Engineer

Solutions Engineer

Loop is industrializing services through AI, starting with one of the world's most complex industries: the global supply chain. We're an AI-native company built to solve the systemic data problem that's held logistics back for decades. Our Logistics Data Platform turns fragmented, unstructured data into a trusted foundation that fuels automation, financial clarity, and decision intelligence ay, Loop serves >20% of the Fortune 100, manages over $30B in supply chain spend, and helps its clients save hundreds of millions of dollars each year.

We recently closed a $95M Series C and are backed by leading investors including Valor Equity Partners, Founders Fund, 8VC, Index Ventures, J.P. Morgan, and more than 50 industry-leading angel investors.

Our team brings deep expertise from Uber, Google, Microsoft, Meta, Amazon, Flexport, C3 AI, VMware, Box, UPS, and C.H. Robinson and we're looking for builders who want to help shape what comes next.

We are looking for a Solutions Engineer to collaborate across Sales, Product, Engineering, Customer Success, and Implementation to help provide clients with a seamless technical close and replatforming experience. This role is an individual contributor (IC) and is responsible for complex technical problem solving and commercial acumen, serving as a key point of contact for client implementations, designing/configuring data orchestration, and translating processes between the client's processes/system and Loop's proprietary platform.

The Solutions team partners with Engineering, Product, Design (EPD), Sales, and Customer Success to ensure acquired businesses are appropriately scoped and serviced. You will also partner with the acquired businesses in order to conduct gap analysis from their services/tooling to Loop.

This is an in-person role based in Chicago, San Francisco, or New York City with the expectation of being in the office 4+ days per week.

Ability to travel up to 30%.

What You'll Do

• Facilitate project management for solution scoping and implementations, including but not limited to:
• Leading kick-off calls: remote (sometimes on site) sessions providing overview of Loop solution
• Coordinate with internal stakeholders to develop integration solutions between a wide range of commercial and legacy client systems. This includes:
• Collaborating with Technical Architects for integration mapping
• Partnering with Implementation for Statement of Work creation
• Lead integrations between Loop and client's other external software systems (TMS/ERP) with input from Integrations Engineer, this includes handling schema mapping
• Lead product demos tailored to prospect use cases, act as product expert in pre-sales conversations
• Scope use cases to Loop's product & roadmap
• Collaborate with sales and operations to inform cost structure for client proposal based on technical requirements
• Weekly status meetings – weekly calls with clients to review progress, obstacles, upcoming tasks, etc.
• Identifying and consulting with clients on business process transformation, optimization and best-practice initiatives, testing, training, managing go-live and system cutovers
• Post-implementation handoff – ensure the implementation is a success, before transitioning the account to our customer success team

Responsible for multiple projects at once, with varying stages of implementation; must be highly organized with a strong sense of urgency to meet deadlines

Owns technical and functional requirements that must be clearly documented, are comprehensive, and easily trackable

About You

• 7+ years of customer-facing experience within a SaaS or technology company environment, including one or more of the following:
• Enterprise GTM
• 5+ years of technical experience
• Demonstrated interest in applying technical solutions within the enterprise supply chain space preferred
• Ability to lead cross functional groups to meet critical goals
• Deeply understand opportunity cost across team(s)
• Ability to proactively identify and communicate risks and opportunities
• Ability to set expectations with customers and drive accountability internally & externally
• Ability to lead process mapping, whiteboard sessions on workflows for…