Senior Deliverability Manager

Senior Deliverability Manager

Epsilon is seeking an experienced Senior Deliverability Manager who will support and improve deliverability processes, resulting in improved client satisfaction. This position will be responsible for driving solutions and services to address deliverability challenges, manage and oversee required processes, develop new client-facing practices, and work with contacts eover, this person will be responsible for identifying emerging challenges and identifying, communicating and overseeing the implementation of the appropriate remedy.

What You'll Achieve

• Improve email and SMS/MMS deliverability performance through optimized processes, monitoring, and proactive issue resolution
• Establish and scale standardized deliverability practices, including whitelisting, feedback loops, spam filtering, and escalation management
• Lead onboarding, testing, and execution strategies to improve sending reputation and delivery success
• Strengthen ISP relationships and ensure Epsilon's sending technologies align with evolving compliance and performance requirements
• Build client confidence through decisive, data-driven guidance and measurable improvements in campaign performance
• Enhance automation and efficiency, particularly in IP/domain warming and deliverability monitoring processes

What You'll Bring With You

• 10+ years of experience in deliverability operations within an ESP, ISP, or email authentication environment.
• Deep expertise in email ecosystem fundamentals including SMTP, MTAs, IP strategies, DKIM/SPF authentication, and sender reputation management
• Strong knowledge of data hygiene, privacy regulations, opt-in policies, and anti-spam frameworks
• Hands-on experience managing SMS/MMS deliverability, including 10
  
  DLC registration, Toll-Free verification, Short Codes, and CTIA compliance
• Proven ability to diagnose complex deliverability issues, perform root cause analysis, and implement effective solutions
• Strong cross-functional collaboration and communication skills to influence internal stakeholders and client partners
• Experience with Message Systems (MTA), Kibana, and Quick Sight or similar tools
• Bachelor's degree required; advanced technical or business degree preferred

How You'll Stand Out From Other Talent

• Active participation and established presence in industry groups such as M3
  
  AAWG or ESPC
• Experience shaping deliverability products, services, or platform enhancements at scale
• Demonstrated ability to translate ISP and client insights into innovative, value-added solutions
• Track record of building high-trust client relationships through strategic guidance and measurable outcomes
• Strong blend of technical depth and client-facing consultative expertise

When You Join Us, We'll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.

Epsilon is a global company with more than 9,000 employees around the world.

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• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and…