Deskside Technician

our client is currently seeking a qualified deskside technician to join their team onsite in chicago, il and provide end-user support.

• provide end-user technical support
• troubleshoot hardware, software, and network issues
• support windows / macos systems, printers, monitors, docking stations, and peripherals
• provide in-person and remote assistance
• perform device setup and deployment
• configure and deploy laptops and desktops, mobile devices, new employee workstations
• perform imaging and provisioning of systems
• perform incident and ticket management
• work within servicenow, jira service management, and/or zendesk
• diagnose and resolve level 2 technical issues escalated from level 1 support
• provide onsite support for conference rooms, av equipment, video conferencing, office networking equipment
• support multiple buildings within a campus environment
• perform active directory account management, password resets, software installation and updates
• perform basic network troubleshooting
• maintain knowledge base articles
• document solutions and procedures

• minimum 2 to 5+ years of it support experience
• knowledge of desktop hardware and operating systems
• knowledge of windows 10/11 & macos
• active directory / azure ad
• microsoft 365
• vpn and network troubleshooting
• imaging tools (sccm, intune, jamf)
• servicenow ticketing system
• experience with enterprise it environments
• strong customer service and communication skills
• comptia a+ preferred
• comptia network+ preferred
• microsoft certifications preferred

the rate for this position is between $19.13 - $25.50 per hour
, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

w2 only, no corp to corp.

• medical insurance
• dental insurance
• vision insurance
• life insurance
• ad&d insurance
• disability plans
• employee assistance program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• fsa/hsa pre-tax benefits

compucomstaffing™, a division of compucom® systems, inc., is an equal opportunity employer. We provide it staffing services and solutions to fortune 1000 companies as well as small and medium businesses. For more information, visit

candidates must be authorized to work in the united states without the need for current or future employer sponsorship.

to the extent required by applicable law, the company maintains a smoke-free workplace.

please review the california consumer privacy act notice.

we will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the city of los angeles fair chance initiative for hiring ordinance as well as the san francisco fair chance ordinance.

under maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

it is unlawful in massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

the company is subject to chapters 29-38 of title 28 of the general laws of rhode island, and is therefore covered by the state’s workers’ compensation law.

#indccstaffing