Solutions Architect

Role:
Solution Architect (Service Now)

Location:
Chicago IL (3 days office)

Number of Positions: 1

The role cannot consider Visa Holders / Vendors - Candidate would be a Fulltime role with us, with no sponsor ships available.

Job Responsibilities:

• Lead the design, architecture, and implementation of complex Service Now Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) solutions.
• Provide subject matter expertise on risk-related capabilities, including risk identification, assessment, mitigation, and monitoring.
• Translate business objectives into effective, scalable, and secure technical solutions within the Service Now platform.
• Guide and mentor technical teams throughout the IRM implementation lifecycle, ensuring alignment with architectural standards and best practices.
• Lead technical workshops to implement and validate GRC/IRM requirements with business stakeholders.
• Design and document technical solutions within Service Now IRM that meet business objectives and leverage platform best practices.
• Configure, customize, and implement Service Now IRM applications and modules to support the full risk lifecycle.
• Develop risk-related artifacts such as risk registers, risk assessment methodologies, and control frameworks.
• Create and configure dashboards and reports to provide stakeholders with visibility into the organization's risk and compliance posture.
• Advise on platform governance, risk data models, and long-term roadmap planning for the Service Now IRM landscape.
• Conduct technical reviews and guide junior developers and implementation teams on risk functionality.
• Troubleshoot and resolve complex risk-related issues and provide ongoing support for implemented IRM solutions.
• Stay up-to-date with the latest Service Now IRM product releases, industry trends, and regulatory changes impacting risk management.
• Oversee the development of configurations that automate risk assessments, controls testing, and issue

REQUIRED EDUCATION

• Bachelor's degree in Computer Science or a related discipline.
• OR an equivalent combination of education and work experience that provides the necessary knowledge and skills.

REQUIRED SKILLS (Must-Haves)

• 10+ years of experience in systems architecture and development methodologies within an enterprise environment.
• 10+ years of experience developing reusable services in an enterprise environment.
• Strong experience with building data pipelines & data processing architectures using:
  • Azure Cloud
  • No
    
    SQL technologies
• In-depth understanding of coding languages:
  Java, JavaScript, Python (or equivalent).
• Sound knowledge of various operating systems and databases.
• Proven experience in engineering and software architecture design.
• Efficient communication and presentation skills (must interface with stakeholders).
• Strong organizational and leadership skills (supervising/guiding development teams).
• Experience building data warehouse architecture.
• Technical experience with Snowflake or Redshift.

Qualifications (must-haves)

• Deep functional and technical understanding of the Service Now IRM suite, including Risk capabilities such as Issue/Incident Management, Loss Events, etc.
• In-depth knowledge of GRC and risk management frameworks and best practices.
• Strong communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
• 5+ years of hands‑on experience with the Service Now IRM, including extensive work focusedon GRC processes.
• 10+ years of professional experience in risk management, GRC, or a related field, demonstrating a deep understanding of risk-related processes.
• Proven track record of success in architecting and delivering significant Service Now IRM implementations for large enterprises.
• Expertise in core IRM capabilities such as Issue Management, Incident Management, Loss Events, Controls Testing, Risk Identification, Risk and Control Self‑Assessments (RCSA), and Emerging Risk programs.

Nice to Have

• Experience implementing IRM solutions in regulated industries such as finance and banking.
• Proficiency with Agile or other iterative development methodologies.
• Experience with other risk management software or enterprise risk processes.

The Risk Controls Enhancements (RCE) enterprise initiative is a modernization and consolidation effort of Governance Risk & Controls (GRC) processes, data, and reporting.