ServiceNow Solutions Architect
Listed on 2026-07-26
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IT/Tech
IT Consultant, IT Business Analyst, Cybersecurity, Information Security & Data Protection
Job Title :
Solutions Architect Location :
Chicago, IL – open to relocation as well Duration : 12 Months Work Auth. : USC, GC, GC-EAD and H4-EADInterview :
Video Must The actual priority is:
- Service Now IRM expertise
- GRC experience
- Financial services experience
The Risk Controls Enhancements (RCE) enterprise initiative is a modernization and consolidation effort of Governance Risk & Controls (GRC) processes, data, and reporting.
Contractor's Role• Lead the design, architecture, and implementation of complex Service Now Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) solutions.
• Provide subject matter expertise on risk-related capabilities, including risk identification, assessment, mitigation, and monitoring.
• Translate business objectives into effective, scalable, and secure technical solutions within the Service Now platform.
• Guide and mentor technical teams throughout the IRM implementation lifecycle, ensuring alignment with architectural standards and best practices.
Experience Level• 5+ years of hands‑on experience with the Service Now IRM including extensive work focused GRC processes.
• 10+ years of professional experience in risk management, GRC, or a related field, demonstrating a deep understanding of risk‑related processes.
• Proven track record of success in architecting and delivering significant Service Now IRM implementations for large enterprises.
• Expertise in core IRM capabilities such as Issue Management, Incident Management, Loss Events, Controls Testing, Risk Identification, Risk and Control Self‑Assessments (RCSA), and Emerging Risk programs.
Qualifications (must haves)• Deep functional and technical understanding of the Service Now IRM suite, including Risk capabilities such as Issue/Incident Management, Loss Events, etc.
• In‑depth knowledge of GRC and risk management frameworks and best practices.
• Strong communication and presentation skills, with the ability to convey complex technical concepts to both technical and non‑technical stakeholders.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
Nice to Have• Experience implementing IRM solutions in regulated industries such as finance and banking.
• Proficiency with Agile or other iterative development methodologies.
• Experience with other risk management software or enterprise risk processes.
Daily Tasks and Responsibilities• Lead technical workshops to implement and validate GRC/IRM requirements with business stakeholders.
• Design and document technical solutions within Service Now IRM that meet business objectives and leverage platform best practices.
• Configure, customize, and implement Service Now IRM applications and modules to support the full risk lifecycle.
• Develop risk-related artifacts such as risk registers, risk assessment methodologies, and control frameworks.
• Create and configure dashboards and reports to provide stakeholders with visibility into the organization's risk and compliance posture.
• Advise on platform governance, risk data models, and long‑term roadmap planning for the Service Now IRM landscape.
• Conduct technical reviews and provide guidance to junior developers and implementation teams on risk functionality.
• Troubleshoot and resolve complex risk‑related issues and provide ongoing support for implemented IRM solutions.
• Stay up‑to‑date with the latest Service Now IRM product releases, industry trends, and regulatory changes impacting risk management.
• Oversee the development of configurations that automate risk assessments, controls testing, and issue management workflows.
Notes:Position Overview
- Role: Senior Service Now IRM Architect / Senior Engineer
- Primary Focus: Service Now
- IRM (Integrated Risk Management) module supporting Governance, Risk, and Compliance (GRC).
This is a hybrid architecture and engineering role.
The consultant will:
- Design and architect Service Now IRM solutions.
- Recommend out-of-the-box Service Now capabilities versus unnecessary customizations.
- Service Now IRM experience.
- Deep understanding of:
- Governance
- Risk
- Compliance (GRC)
- Senior architecture experience.
- Ability to participate in hands‑on implementation.
- Experience with in a large financial institution
. - Exposure to enterprise regulatory or compliance programs.
- Familiarity with:
- Snowflake
- Data Mesh
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