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Help Desk Analyst - IT Support & EHR Systems
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-07-27
Listing for:
Trilogy
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Trilogy is seeking a Help Desk Analyst to provide first-level IT support for employees across multiple locations. You will diagnose issues by phone and email, mentor staff on escalation procedures, and collaborate with the IT team on system upgrades.
Some evenings, weekends, or holidays may be required for projects and maintenance. The role also offers opportunities to develop skills in Microsoft systems and Qualifacts Care Logic EHR, with training and cross-team collaboration to resolve complex
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