Technical Support Specialist; Tier 1

Job Description

• Deliver the resolution of technical issues related to desktops, laptops, conference rooms, email, onboarding requests, and VPN.
• Maintain and upgrade existing software and hardware.
• Install, configure, and customize new software and hardware.
• Resolve desktop, communication, and configuration issues, conduct root cause analysis for recurring issues, and implement preventive measures.
• Troubleshoot and analyze intricate hardware and software problems, ensuring timely resolution.
• Assist end-users in utilizing software features to resolve complex issues escalated from the helpdesk.
• Provide phone/email support for calls from the Helpdesk.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 6 years of work experience, or 3-4 years of Technical Support experience.
• Experience with standard hardware and software systems.
• Strong technical knowledge of desktop and laptop hardware, software, email systems, VPN, and conference room technology.