Admissions System Technology Specialist

About The Department

eTech is a group of friendly technology professionals and enthusiasts who act as the primary functional and technical support for multiple admissions systems at the University of Chicago. Duties also include technology operations, implementation, business analysis, technical documentation, inventory, and triage and troubleshooting for technology aspects for users within the Office of Enrollment and Student Advancement. Most of our time is spent supporting the admissions systems through submitted tickets and meetings with the various functional users, but we also handle computer inventory and deployment logistics as well as triaging and troubleshooting issues with any technical equipment in any of our three office locations on campus.

ESA E-Technology

eTech is a group of friendly technology professionals and enthusiasts who act as the primary functional and technical support for multiple admissions systems at the University of Chicago. Duties also include technology operations, implementation, business analysis, technical documentation, inventory, and triage and troubleshooting for technology aspects for users within the Office of Enrollment and Student Advancement. Most of our time is spent supporting the admissions systems through submitted tickets and meetings with the various functional users, but we also handle computer inventory and deployment logistics as well as triaging and troubleshooting issues with any technical equipment in any of our three office locations on campus.

The office of Enrollment and Student Advancement is looking for a technologically savvy individual to join the technology team (eTech) in supporting the graduate and undergraduate admissions systems and technology. The Admissions Systems Technology Specialist is an entry level position where the appropriate candidate will learn the ropes of working with the University's Admissions Systems, Technolutions Slate, the basic technology inventory and operations of the office of Enrollment and Student Advancement.

The eTech team operates on a hybrid office schedule which requires days in the office as necessary for in-person meetings, and the rest of the time working remotely from home. This schedule will go into effect after a brief training period of full days in the office working alongside another member of the eTech team.

• Exhibits a high level of accuracy and comfort with using CRM (constituent relationship management) systems and understanding the basics of database functionality.
• Acts as a primary contact for system functionality and support to internal University functional users and external system applicants, such as performing basic troubleshooting, statistical analysis, reporting, maintenance, research and upkeep using existing system functionality.
• Manages system data, including duplicate record mitigation, building and exporting queries for mailing lists and reporting statistics, system integrity maintenance, creating system reports, maintaining system records, and implementing new functionality.
• Creates and maintains events and forms using delivered system functionality.
• Creates and maintains mass email messages and campaigns using delivered system functionality and HTML, CSS, Liquid Markup coding as necessary.
• Responsible for system functionality implementation discussions, testing, documenting, and quality assurance.
• Directs end user training in system functionality.
• Prepares to occasionally help in troubleshooting various other types of technology, including PC and Mac computers, monitors, printers, scanners, installed software, and the occasional smartphone or networking question.
• With moderate to high levels of direction from others, analyzes the users' requirements and solves routine database problems that ensures users and related applications can access necessary data sets.
• Interprets existing data and populates the database with new data from external sources. Maintains documentation on data models, data dictionaries, physical database configuration, and daily database maintenance functions.
• Performs other related work as needed.

Minimum requirements include a college or university degree in related field.

Minimum requirements include knowledge and skills developed through < 2 years of work experience in a related job discipline.

• Understanding of CRM systems, data, databases, and good data practice.
• Proficient in Microsoft Excel and Access.
• Familiarity with HTML and CSS code.
• Proficient in Technolutions Slate Admissions System is a plus.

• Good communications skills.
• High level of accuracy.
• Comfortable creating and updating technical documentation.

• Resume/CV (required)
• Cover Letter (required)
• Three Professional References Contact Information (required)

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