Messaging Engineer II

At Kirkland & Ellis, we don’t just meet the standard for legal excellence — we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 24 offices worldwide.

Our dedicated professionals share our lawyers’ commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.

Are you passionate about building and maintaining reliable, high-performing messaging and mobility environments that keep a global workforce connected?

As a Messaging Engineer II, you’ll play a key role in supporting, engineering, and operating enterprise messaging infrastructure and mobile device management platforms. You’ll partner with infrastructure, security, and application teams to resolve complex issues, enhance performance, and deliver a seamless end-user experience across a global environment. This is a hands-on role where your expertise will directly impact system stability, innovation, and user productivity.

This is a hybrid role requiring 2–3 days per week in a Kirkland office.

• Incident Management & Escalations:
  Triage and resolve complex messaging and mobility issues escalated via email, phone, or IT Service Management (ITSM) systems, collaborating with internal teams and external vendors as needed.
• End-User Support & Communication:
  Provide timely updates and clear communication to attorneys and staff on issue status, ensuring a high-quality support experience.
• System Monitoring & Optimization:
  Proactively monitor system health, performance, and availability; analyze trends and report metrics to support capacity planning and continuous improvement.
• Infrastructure Enhancement:
  Identify and drive opportunities to improve messaging and mobile platforms, elevating functionality, reliability, and end-user experience.
• Collaboration & Strategy Input:
  Partner with Architecture and other IT teams to shape and implement messaging and mobility strategies that scale globally.
• Project Delivery:
  Contribute to the implementation of messaging-related projects, including coordinating production changes and documenting processes for future reference.
• Standards & Documentation:
  Develop and maintain platform standards, ensuring consistency and alignment across IT teams.
• Security Alignment:
  Work closely with Security Governance and Operations teams to maintain email and mobile device security standards.
• Technology Adoption:
  Stay current with emerging messaging and mobile technologies, quickly learning and applying new tools and solutions.
• Operational Readiness:
  Participate in on-call rotations and perform scheduled maintenance during designated weekend windows.

• Education:
  
  Bachelor’s degree in Computer Science or a related field, or equivalent hands-on experience.
• Experience:
  
  5+ years supporting enterprise-scale messaging environments in large, global organizations.
• Messaging Expertise:
  Strong knowledge of Microsoft Exchange Server, Exchange Online, email archiving systems, SMTP, and secure messaging platforms such as Proofpoint.
• Mobile & Endpoint Management:
  Experience with Mobile Device Management (MDM) platforms, including Microsoft Intune, and supporting iOS devices.
• Infrastructure Knowledge:
  Solid understanding of Microsoft Active Directory and Windows Server environments.
• Automation & Scripting:
  Proficiency in Power Shell and automation techniques within Windows-based systems.
• Technical Implementation:
  Ability to translate messaging architecture into scalable, real-world deployments across global user bases.
• Tools & Platforms:
  Familiarity with tools such as Outlook, Code Two Email Signatures, Trend Scan Mail, Kiteworks, monitoring tools (GSX, System Center Operations Manager (SCOM)), and related technologies.
• Best Practices & Communication:
  Proven ability to define, implement, and communicate messaging standards and best practices effectively.
• Certifications:
  
  Microsoft certifications are a plus.

If you’re ready to enhance global communication systems, solve complex challenges, and make a measurable impact as a Messaging Engineer II, we’d love to hear from you!

The base salary range below represents the low and high end of the salary range for this position in Chicago. This range may differ based on your geographic location and cost of living considerations. At Kirkland & Ellis, we consider compensation more than just a base salary. We offer an exceptional range of flexible benefits including comprehensive healthcare, paid time off, and retirement.

We also offer personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

Compensation Range:

Chicago: $116,000 - $144,000