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L3 Application Support Lead – P&C Insurance
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-07-28
Listing for:
MDAEdge
Full Time
position Listed on 2026-07-28
Job specializations:
-
IT/Tech
IT Support, Data Analyst
Job Description & How to Apply Below
Our client is seeking a highly skilled L3 Application Support Lead to provide advanced technical and functional support for our critical Property & Casualty (P&C) insurance applications. This role is a vital link between business stakeholders and technical teams, ensuring the stability, performance, and compliance of our core insurance systems.
Key Responsibilities- Production Support: Serve as the primary escalation point (L3) for complex, high-severity production incidents. Lead root cause analysis (RCA) and implement permanent resolutions.
- System Integrity: Support core P&C platforms, including Policy Administration, Claims, Billing, Rating, and Underwriting.
- Incident & Change Management: Actively participate in incident, problem, and change management processes; assist development teams with deployments and post-release validation.
- Data & Technical Analysis: Utilize advanced SQL skills to investigate data integrity and transactional issues. Analyze logs, batch jobs, APIs, and third-party integrations to identify performance bottlenecks.
- Collaboration: Partner with L1/L2 teams to facilitate knowledge transfer. Work with business stakeholders to understand workflows, rules, and regulatory constraints.
- Compliance & Documentation: Ensure all system changes meet regulatory, audit, and data security standards. Maintain and update support documentation, runbooks, and knowledge base articles.
- Batch Operations: Support critical business cycles, including nightly processing, renewals, and high-volume transactions.
- Education: Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent professional experience).
- Experience: 7–10+ years of total IT experience, with at least 3–5 years specifically in L3 application support.
- SQL Proficiency: 3+ years of hands-on SQL experience for complex data analysis and troubleshooting.
- Domain Expertise: Strong understanding of P&C insurance processes, including policy, billing, claims, underwriting, and rating.
- Platform Expertise: Experience with industry-standard platforms such as Insurity, Guidewire (Policy Center, Claim Center, Billing Center), or Duck Creek.
- Cloud & Environment: Exposure to cloud platforms (AWS, Azure) and experience working within Agile/Dev Ops frameworks.
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