Trade Desk Specialist

Role Overview

Cboe Global Markets is seeking a highly motivated Trade Desk Specialist to join its global FX operations team based in Chicago / New York. As a core member of the follow‑the‑sun service desk, you will support a 24x5 low‑latency FX trading platform for leading global banks, buy‑side firms, corporates, and liquidity providers. You will own the Asia trading session while collaborating closely with London and US teams, ensuring real‑time client support and system monitoring in a fast‑paced environment.

• Serve as a primary escalation point for complex inbound client enquiries via phone and email during the US trading session, delivering real‑time support across trading, connectivity, and market data.
• Independently troubleshoot and resolve sophisticated client issues related to APIs (e.g., FIX, ITCH), trading behavior, platform functionality, and connectivity.
• Own issue documentation end‑to‑end, capturing root‑cause analysis, actions taken, and resolution outcomes for internal tracking and continuous improvement.
• Mentor and guide junior Trade Desk Associates, providing technical guidance and acting as an on‑floor resource during critical incidents.
• Lead daily and weekly pre‑market system health checks, including Sunday market start procedures, to ensure full platform readiness ahead of the US session.
• Proactively monitor trading activity, market data feeds, and system dashboards throughout the session, triaging and escalating operational or technical anomalies.
• Own handover discipline for the US session, ensuring clean, consistent, and complete transitions to and from global regional teams.
• Develop and maintain operational runbooks, escalation procedures, and monitoring frameworks to improve platform resilience and team readiness.
• Perform in‑depth technical diagnostics using Linux command‑line tools, log analysis, and network debugging utilities to resolve platform and connectivity issues.
• Utilize SQL to query operational and trading data for issue investigation, performance analysis, and reporting.
• Apply knowledge of FIX protocol, low‑latency trading systems, and network fundamentals to support client onboarding, certification testing, and production readiness validation.
• Collaborate with the Technology team to investigate and reproduce issues, contribute to post‑incident reviews, and drive systemic fixes.
• Monitor market integrity throughout the session, including crossed/off‑market conditions, value‑date issues, and liquidity anomalies, and elevate promptly when required.
• Liaise with liquidity providers, sales, and internal stakeholders to investigate and resolve trading or flow‑related issues.
• Support new client onboarding activities such as FIX connectivity certification, API testing, and production readiness checks.
• Act as a senior liaison between clients, sales, technology, and operations teams, ensuring clear and effective communication across internal and external stakeholders.
• Lead and contribute to process improvement initiatives, documentation upgrades, and development of operational best practices.
• Drive ad‑hoc projects that enhance platform stability, resilience, client experience, and operational efficiency.

• Bachelor’s degree or equivalent; 3–5 years’ experience in a trading desk, financial services, or technical operations environment.
• Demonstrated expertise in electronic trading platforms and market infrastructure, with deep knowledge of FX markets and low‑latency trading environments.
• Proficiency in Linux, including command‑line diagnostics, log analysis, and basic shell scripting.
• Solid SQL skills for independently querying and analyzing trading and operational data.
• Working knowledge of FIX protocol and experience supporting FIX‑connected clients or counter parties.
• Strong understanding of networking fundamentals (TCP/IP, latency, connectivity troubleshooting) and experience using network debugging tools.
• Proven problem‑solving ability with a record of resolving complex technical and operational issues under time pressure.
• Excellent written and verbal communication skills, with a demonstrated ability to manage client‑facing situations professionally and under…