ServiceNow Business Process Consultant

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer,anddo not discriminate based onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status,or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

As a Service Now Business Process Consultant, you will utilize your extensive business process expertise and experience to design and define customer solutions utilizing the Service Now platform. You will drive a collaborative team leading and ensuring development efforts are well documented and delivered with quality, owning the overall outcome of your projects. The Service Now Business Process Consultant is an experienced subject matter expert and focuses on design and delivery of value-added integration and consultative services in the area of Enterprise solutions, designing, deploying and integrating various product sets.

There is an expectation of at least 25% travel.

• Lead project teams to deploy solutions on the Service Now platform.
• Lead complex programs of multiple resources.
• Lead in the architecture and design of complex solutions.
• Lead the creation of written deliverables.
• Lead client demos and working sessions.
• Lead client workshops as process expert.
• Escalation point for project team.
• Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches.
• Obtain and maintain certifications with associated qualifications.
• Identify and communicate opportunities.
• Provide thought leadership to Ahead and our customers.
• Communicates with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising.
• Generate differentiated marketing thought leadership for marketing.
• Craft innovative and high impact solutions for complex client programs, relying on large teams to implement.
• Contribute to projects/programs that may address future concepts, products, and technologies.

• Subject matter expert on the Service Now platform.
• Business process expertise on at least one suite and at least two process areas outside of that suite within the Service Now platform.
• Recognized expertise in own area within the organization.
• Strong functional knowledge on at least one Service Now suite.
• Able to discuss business requirements on integrations between Service Now and third party tools.
• Strong presentation skills.
• Strong project and situational awareness.
• Strong communication skills.
• Strong attention to detail.
• Self-starter.
• Able to travel of at least 25%.

• Lead contributor to team and the organization as a whole.
• Bring thought leadership to our organization and our customers.
• Contribute to projects/programs that may address future concepts, products, and technologies.
• Coordinate cross-practice and can contribute to cross-practice deliverables can help draft standards.
• Lead multiple resources when on a cross-practice project.
• Be early adopter of new certifications.
• Utilized by pre-sales for opportunity identification, scoping and positioning services and products including opportunities across. practices and engages pre-sales to begin new campaigns that cross practices.
• Primary contributor to complex workshops that span multiple practice areas inside of AHEAD.
• Provide advanced data or situational analysis that requires the evaluation of intangibles.
• Drive scoping, planning, and methodology for critical projects.
• Work on impactful and unique issues.

$130,000 - $160,000 a year

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