IT Support Technician

Tech Nexus is seeking a highly motivated and technically proficient graduate student to join our team as an IT Helpdesk Intern. This part time intern position offers a valuable opportunity to gain hands‑on experience in a dynamic, fast‑paced environment while supporting our team and operations. The ideal candidate will possess a strong foundation in IT principles and a passion for problem‑solving, and will have knowledge or experience in following areas:

• Network Operations: Supporting switch fabric, firewalls, routers, and wireless access points, noting the network is sophisticated but often supportable remotely.
• Help Desk: Handling numerous requests from tenants and employees related to network, devices, and various issues, which can be urgent and time‑consuming.
• Audio Network: Including video, this network is also sophisticated, with a preferred support solution involving an audio engineer from the Opera and backup from Pentegra.
• Software and internal systems: Supporting applications like Zoom, Hub Spot, and the website, with potential for remote management, and including higher‑level IT considerations like policies and security.
• Provide technical support to staff and collaborators, troubleshooting hardware and software issues.
• Assist with user account management, including setup and security administration.
• Support network‑related tasks, including basic troubleshooting of A/V equipment in conference/huddle rooms.
• Assist with data backup and recovery procedures.
• Contribute to documentation of IT processes and procedures.
• Support onboarding and offboarding of users.
• Respond to and manage Helpdesk tickets in a timely and professional manner.
• Assist with special IT projects as assigned.

• Strong understanding of operating systems (Windows, Mac OS, Linux).
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience with database administration is a plus.
• Excellent problem‑solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail‑oriented with excellent organizational skills.
• Prior experience in an IT support role is a plus.

Our current needs support a part time position at this time. Unfortunately, a full time opportunity is not an option.