Security Support Analyst

## Security Support Analyst Solicitarremote type:
Hybrid Working locations:
Chicago, ILtime type:
Full time posted on:
Publicado hoyjob requisition :
R0037867
** Job Description
** The Security Support Analyst is a member of the Security Support team, providing Level II support for incoming security requests and tickets submitted by users. This internal customer-facing role ensures users receive timely assistance with security-related issues and plays a critical part in maintaining the organization's security posture through effective access controls.
** Objectives of this Role
*** Protect the integrity and confidentiality of HUB data and infrastructure while enabling business functionality across all systems and environments by supporting applicable security solutions.
* Support the Business.
* Contribute to the Security Support and Identity Access Management Team focused on maintaining the security integrity of HUBs’ mission critical suite of applications.
* Demonstrate strong customer service and communication skills with ability to explain technical processes to non-technical users.
* Own and drive successful completion of all assigned tickets in the Security ticket queue.
* Manages and is responsible for the successful completion of all tasks in assigned projects.
* Follow established security policies, procedures, and compliance requirements while assisting users.
* Contribute to support team KPIs to measure operational performance.
* Engage with peers regularly on security support functions, project status, activities, and achievements.
* Available 24/7 for any critical security incident response that may arise which requires immediate resolution.
* Perform other duties as assigned.
** Daily and Monthly Responsibilities
*** Provide technical support to users by troubleshooting problems with security tools in accordance with established SLAs.
* Collaborate with IT Help Desk and other teams to ensure seamless handling of user requests.
* Maintain accurate documentation of support activities, processes, and troubleshooting steps.
* Contribute to “Continuous Improvement” efforts by monitoring queue for trends and recurring issues and improving processes.
* Assist in the onboarding and offboarding process by ensuring account access is properly configured and deprovisioned.
* Participate in and complete tasks within assigned projects.
** Skills and Qualifications
*** Bachelor’s degree in technology or applicable experience.
* 2+ Years of experience within information security operations in multiple roles.
* 2+ years of experience with cloud infrastructure (AWS, GCP, Azure) and O365 services and technology.
* 2+ years of experience defining, refining, and driving efficiency in operational processes.
* Experience with, but not excluded to email security, MFA and passkey
* Experience with IAM technologies (IAM, PIM, PAM) and directory services such as SailPoint, Okta, One Login, Last Pass, Keeper, Delinea
* Understanding of email transmission, routing, and authentication concepts including SMTP, SPF, DKIM and DMARC.
* Working Knowledge of Active Directory and MS Entra .
* Knowledge of information security identity standards, principles, and practices required.
* Knowledge of industry security standards, guidelines, and regulatory/compliance requirements related to information security such as ISO 27001, NIST 800-53, SOC2, PCI, SOX, etc.
* Prioritization, decision making, critical thinking, communication, and relationship building skills.
* Ability to work independently and in a team environment.
* This position reports into Chicago.
* Willingness to travel up to 10% of working time.

Department Information Technology

Required Experience:

2-5 years of relevant experience

Required Travel:
Negligible Required

Education:

Bachelor's degree (4-year degree)
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
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