Senior Manager, Data Center Operations

Overview

At Epsilon, we do more than collect and store data. We help some of the world’s biggest brands discover real opportunities inside the data types, delimiters, and decimals. We are looking for a Senior Manager, Data Center Engineer to help with running the day-to-day operations of our data centre teams. The person in this position will be responsible for running the day-to-day operations of the data center.

Will assist team members with new builds in remote sites. Work with different departments within the company to deploy new environments. This person will be onsite in the data center, will be responsible for receiving new equipment, planning rack layouts and infrastructure cabling. Maintaining a clean and organized data center is a must.

• Lead the day to day Data Center Operations responsible for managing hosting facilities, physical infrastructure deployment, cabling, asset management, and facility operations.
• Establish and maintain operational standards, procedures, and governance practices to ensure consistent execution across all data center locations.
• Serve as the first escalation point for critical data center infrastructure and facility-related issues.
• Partner with Infrastructure Engineering and Operations teams to modernize operational practices.
• Recruit, develop, mentor, and retain a high-performing Data Center Operations teams.
• Establish performance goals, provide regular coaching, and develop future leaders.
• Foster a culture of accountability, ownership, collaboration, and continuous learning.
• Maintain and present infrastructure health, capacity forecasts, risks, and strategic initiatives to senior leadership.
• Ensure IT infrastructure aligns with security, regulatory, and compliance requirements (e.g., SOC, PCI, HIPAA, ISO).
• Participate in team/manager on-call rotations.
• Additional responsibilities as assigned.

• Manage day-to-day relationships with colocation providers, hardware vendors, maintenance providers, and facility partners.
• Oversee data center space, power, cooling, and environmental capacity planning.
• Ensure optimal utilization of facility resources while maintaining fault-domains and resiliency requirements.
• Maintain secure access controls and physical security standards across all data center locations.
• Coordinate data center facility preventative maintenance, infrastructure deployment & lifecycle management projects.
• Manage monthly invoices reconciliation process and financial forecasting processing.

• 10+ years operationally managing multiple geographically diverse data centers.
• 5+ years managing people and technical teams.
• Ability to build strong relationships and deliver customer-centric outcomes.
• Effective communication, negotiation, and influencing skills at all organizational levels.
• Strong analytical and problem-solving skills, focusing on operational excellence and automation.
• Ability to manage complexity and tackle problems efficiently.
• Innovative mentality, continuously exploring new methodologies and technologies.
• Extensive knowledge concerning data center power and network cabling practices
• Good knowledge of security frameworks and regulations (e.g., ISO 27001, NIST, PCI DSS).
• Experience leading distributed teams providing 24/7 operational support.
• Solid understanding of ITIL or other service management frameworks.
• Bachelor’s degree or equivalent experience in computer science, information technology, or related field; advanced degree preferred.

• Demonstrable experience leading the execution of technical projects
• Experience consolidating, migrating and optimizing data center space.
• Managing in a fast paced IT operations organization with 24/7 support for large-scale client and product platforms.
• Developed and implemented technology strategies aligned with business outcomes, fostering innovation and operational excellence.
• Demonstrable knowledge of modern technologies, including AI and automation, to enhance IT operations and client engagement

Epsilon is a global data, technology and services company…